We are seeking a talented L3 Engineer- End User Computing to join our team on a 1-year contract.
This role offers a great opportunity to gain exposure to the organization, with the potential for conversion to a permanent position based on performance.
The ideal candidate will have experience managing large-scale device environments and possess strong technical skills across both Windows and Mac platforms.
Key Responsibilities:
- Provide L3 support for over 2000 end-user devices like laptops, desktops, iPhone etc
- The role is covering the end-user devices and apps ensuring the complex and complicated issues are being looked into and resolved, for stability.
- The person would have experience in receiving escalations from L2/ServiceDesk and providing support answers back to L2/ServiceDesk who would then liaise with the customer themselves.
- Manage vendor relationships (e.g., Netmotion, Microsoft)
- Devices are referring to laptops and iPhones, etc.
- Will need to do an interaction with users (if there is an issue or ticket) but not too much.
- Handle driver and firmware deployment
- Administer and manage devices using Microsoft Intune
- Troubleshoot and resolve complex Windows OS and hardware issues
- Develop PowerShell scripts for automation and system tasks
- Provide Mac device support and administration
Key Requirements:
- 8+ years of experience in End User Support - Desktop and System Engineering
- Strong knowledge of Windows OS, Intune Device Management, Trouble shooting, Debugging of Windows OS, Hardware Issues and PowerShell Scripting
- Key technologies this person will work on are SCCM (know SCCM consult, manage patching, application packaging, drivers VPN solution), Intune (to manage iPhone solution).
- Experience in managing large device fleets
- Experience in Drivers and Deployment firmware
- Familiarity with Mac environments and enterprise tools
- Excellent troubleshooting and communication skills
- Experience in dealing with vendors like NetMotion, Microsoft, etc.
Argyll Scott Consulting Pte Ltd
Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.