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Urgent! End-User Computing Job Opening In Singapore, Singapore – Now Hiring INNOVATIVE CONSULTING PTE. LTD.

End User Computing



Job description

Job Summary:

The EUC Service Desk Engineer serves as the first point of contact for technical support within the organization.

This role is responsible for resolving end-user issues, managing service requests, and ensuring the smooth operation of IT systems.

The ideal candidate will have strong technical skills, excellent communication abilities, and a proactive approach to problem-solving.

Key Responsibilities:

  • Provide first-level technical support via phone, email, or ticketing system.

  • Troubleshoot and resolve hardware, software, and network issues for end-users.

  • Manage user accounts, access permissions, and password resets.

  • Handle service requests and incidents in accordance with ITIL best practices.

  • Maintain accurate records in the IT service management system.

  • Configure and deploy end-user devices including desktops, laptops, and mobile devices.

  • Support Microsoft 365, Windows OS, and other enterprise applications.

  • Collaborate with other IT teams to escalate and resolve complex issues.

  • Ensure compliance with IT security policies and procedures.

  • Participate in IT projects and service improvement initiatives.

  • Provide basic training and guidance to users on IT systems and tools.

Required Skills & Experience:

  • Minimum 2-3 years of experience in IT support or service desk roles.

  • Strong knowledge of Windows OS, Microsoft 365, and basic networking.

  • Experience with ITSM tools and ticketing systems, Remedy or ServiceNow.

  • Familiarity with Active Directory, Intune, and Azure (preferred).

  • Excellent troubleshooting and diagnostic skills.

  • Strong communication and customer service skills.

  • Ability to work independently and manage multiple tasks.

  • Able to work under pressure, make effective decisions and adapt to challenging situations.

  • Have VIP Support experience will be advantageous.

Qualifications:

  • Diploma or higher in Infocomm Technology or related field.

  • Additional certifications (e.g., Microsoft, CompTIA) or scripting knowledge are an advantage.


Required Skill Profession

Other General



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