End User Computing

Job Title: End User Computing (EUC) Support Lead

Employment Type: 12-month renewable contract (via NTT)

Work Location: Changi Business Park, Singapore (Banking Client)

Client: A leading international bank .

Interested candidates are kindly requested to email their CV with their experience to

We are seeking an experienced EUC Support Team Lead to oversee daily IT support operations and manage a team of engineers onsite at our banking client.

The role requires both hands-on technical expertise and leadership skills to deliver high service standards, while driving end-user computing projects and compliance initiatives.

Key Responsibilities

• Lead and manage a team of IT support engineers, ensuring SLA/KPI targets are met.
  
  
• Provide Level 2 IT support across desktops, laptops, mobile devices, AV systems, and collaboration tools.
  
  
• Oversee IT ticket lifecycle and escalations using ITSM platforms (ServiceNow, Remedy, Freshservice, Zoho).
  
  
• Administer Microsoft 365, Active Directory, Exchange, and VMware environments.
  
  
• Deliver IT initiatives such as EUC refresh, SharePoint/email migration, and security hardening projects .
  
  
• Ensure endpoint compliance with CIS benchmarks and security policies .
  
  
• Act as escalation point for major incidents , ensuring timely resolution and communication.
  
  
• Manage IT asset inventory, procurement, and lifecycle processes.
  
  
• Mentor junior engineers, drive knowledge-sharing, and maintain SOPs and KB articles.
  
  
• Liaise with global/regional IT teams and vendors for escalations and project rollouts.
  
  

Requirements

• Diploma / Degree in Information Technology, Computer Science, or related discipline.
  
  
• 8–12 years of IT support experience , with 2–3 years in a lead/supervisory role .
  
  
• Hands-on experience with Microsoft 365, Active Directory, Windows Server, VMware .
  
  
• Familiarity with ITSM frameworks (ITIL) and platforms (ServiceNow, Remedy, Freshservice).
  
  
• Experience with MDM platforms (Intune, AirWatch, MobileIron).
  
  
• Strong leadership, communication, and stakeholder management skills.
  
  

• Prior experience supporting banking/financial services IT environments is advantageous.
  
  

• Only shortlisted candidates will be contacted

Interested candidates are kindly requested to email their CV with their experience to

We look forward to your application