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End User Computing Job Opening In Singapore, Singapore – Now Hiring Tata Consultancy Services (TCS)


Job description

Various EUC Roles Being Hired For We are seeking EUC/Dekstop Specialists or Leads, across PC (Windows/Mac) and Mobile Device Manegement

JD 1: Deskside Engineer

Role: Deskside Support Engineer

Required Technical Skill Set: Laptop and Printer Troubleshooting skills

Desired Experience Range: 4+ Years of Experience

Location of Requirement: Singapore

Support Window: 15*7

Must-Have

  • Windows 11 Operating system knowledge, Troubleshooting hardware and software related issues.

  • System Administration

  • Laptop/Desktop operating system deployment

  • Printer configuration

  • Software Installation

  • Laptop hardware issues

  • Proactive Health check

  • Handling Priority and VIP customers

  • Asset Management

  • Ticket handling for various laptop desktop issues like Outlook, Teams, inbuild applications

  • Co-ordinating with application support and network tower wherever required

  • Supporting offshore and onsite team along with supplier co-ordination

Good-to-Have

  • MAC OS knowledge and troubleshooting.

  • VMWare Workspace One experience

  • Software distribution and Patch management

  • Manage and administer client health, including the process of getting clients healthy.

  • Perform general administration and troubleshooting.

  • Understanding of application packaging and scripting

  • Experience with PowerShell

Responsibilities

  • 15x7 support required, with coverage from multiple site locations across Singapore, involving monthly rotational shifts by location and schedule.

JD 2: Deskside Lead

Role: Deskside Lead

Required Technical Skill Set: End User Computing Leading Experience

Desired Experience Range: 7+ Years of Experience

Location of Requirement: Singapore

Must-Have

  • Oversee all Deskside (EUC) and RDS support activities across Windows 10/11, macOS, corporate mobile devides, IPAD's and BYOD devices.

  • Supervise device onboarding, Workspace ONE UEM operations (app deployment, patching, compliance), and device cleanup.

  • Perform and delegate tasks related to AD cleanup, device lifecycle management, and MFA (Microsoft Authenticator) administration.

  • Support and escalate issues related to Office 365 apps, network connectivity, Zscaler VPN, and Sentinel One antivirus.

  • Oversee printer configuration, basic network printer troubleshooting, and hardware lifecycle activities (imaging, setup, asset tagging).

  • Coordinate internal app issue resolution with vendors and application teams.

  • Lead a combined onsite deskside engineers (15/7 support) and RDS support team(24/7 support) (~10 to 20 member team)— managing rosters, availability, workload, and escalations.

  • Provide technical mentoring, performance feedback, and ensure high-quality support delivery.

  • Act as the escalation point for critical user incidents and VIP support needs.

  • Attend regular customer meetings (weekly/monthly) to present reports, review SLAs, address concerns, and drive service improvements.

  • Work with vendors on need basis like HP, Microsoft, Dell and so on, for speedy resolution from vendor

  • Collaborate with cross-functional teams including Network, Server, AD, Citrix, and Application Support for integrated issue resolution and project execution.

  • Monitor and report on key metrics such as SLA compliance, patch status, device health, and license usage.

  • Maintain and update SOPs, knowledge base articles, asset records, and operational procedures.

  • Ensure adherence to IT policies, security standards, and audit requirements.

  • Ensure team adheres to SOP

Good-to-Have

  • Experience in MAC Device Support

  • Mobile Device Management and Administration

  • Knowledge on supporting Citrix and Servers

  • Software distribution and image management

  • Experience with PowerShell

JD 3: Mobile Device Management (MDM) Administrator

Role: Mobile Device Management Administrator

Required Technical Skill Set: VMWare Workspace One

Desired Experience Range: 4-7 Years of Experience

Location of Requirement: Singapore

Must-Have

  • Administering, Monitoring and management of VMWare Workspace One MDM Portal

  • Experience in managing the Omnissa UAG environment and centrally manage all end point devices

  • Deploying and Configuring Store applications for Windows, Apple, iOS and Android.

  • Deploying and managing Office apps, LOB apps, Weblinks, store apps through Workspace One.

  • MDM authority Provisioning, Role Based Access control management.

  • Active Directory groups and users management

  • Mobile Device Management and Mobile Application Management through Vmware Workspace One

  • Win10 Autopilot enrollment, DATP, monitoring and compliance.

  • Non-compliant device retirement, house keeping activities, end user communication assistance, etc.

  • Managing and configuring Security policies, configuration profile policies, restriction policies, etc.

  • Preparation of device compliance report and improve the compliance percentage month on month basis.

  • Improve quality of services, using trend analysis and improve compliance using exceptional methodology.

  • Acting as an interface between the client and MDM system.

  • Identify the issue by interpreting and design a resolution based on product knowledge and features.

  • Knowledge of Android Enterprise, DEP, Autopilot, Mac Management, etc.

Good-to-Have

  • Software distribution and Patch management

  • Manage and administer client health, including the process of getting clients healthy.

  • Perform general administration and troubleshooting.

  • Understanding of application packaging and scripting

  • Experience with PowerShell

Responsibility of / Expectations from the Role

1 End to end Device and Applications management

2 Troubleshooting day to day end users' issues with iOS, Android, Mac and Windows 10

3 Configuring security policies, profiles, compliance, etc.

4 Software updates and patch Management

5 Required to work in 24*7 support model

6 Coordination with vendor, various teams for operational activities.

7 Device Compliance management

8 Knowledge of ADMX and deployment

9 Testing of Build on customer provided assets from compatibility perspective

10 Testing of Build against customer SOE.

11 Application and Device life cycle Management

12 Responsible for collating & sending daily work reports and records of all work types received and completed

13 Conduct training and session with Team

Required Skill Profession

Other General


  • Job Details

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Unlock Your End User Potential: Insight & Career Growth Guide


Real-time End User Jobs Trends (Graphical Representation)

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Are You Looking for End User Computing Job?

Great news! is currently hiring and seeking a End User Computing to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tata Consultancy Services (TCS) adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for End User Computing typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for End User Computing Job Success

Tata Consultancy Services (TCS) interview tips for End User Computing

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Before the Interview:

Research: Learn about the Tata Consultancy Services (TCS)'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Final Thought:

To prepare for your End User Computing interview at Tata Consultancy Services (TCS), research the company, understand the job requirements, and practice common interview questions.

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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