End User Field Services

Job description

DXC Technology is a Fortune 500 global IT services leader.

Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most.

We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact.

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.

A full-time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame.

This role supports the Site Lead in managing daily operations of desktop support activities.

• Assists in supervising junior engineers, ensuring high-quality IT desktop support to all end users, and maintaining smooth and efficient field service delivery.
  
  
• Monitor incident, request, and problem queues to ensure timely resolution in line with SLAs.
• Assist in training, mentoring, and onboarding new team members.
  
  
• Maintain effective communication with end users, stakeholders, and vendors to ensure high service satisfaction.
  
  
• Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
  
  
• Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications
• IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc.
  
  and supported software
• Enhanced support for VIP users including 7x24 on-call support
• Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
• Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
• Asset management support for end user devices by following defined processes
• Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
  
  
• Onsite support for events such as trade shows or special meetings
• Regular checks for IT Room devices and Meeting Room equipment when required
• Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Required profile with qualifications as below,

• 3 to 5 years of deskside support experience
• Good deskside support technical skills and basic infrastructure knowledge
• Strong communication and coordination skills.
  
  
• Ability to prioritize tasks and manage multiple demands in a fast-paced environment.
  
  
• Leadership potential and willingness to mentor junior staff.
  
  
• Customer-focused with a proactive approach to service delivery.
  
  
• Fluent Mandarin and English reading/writing skills as the candidate required to support china customer.
  
  
• Be polite, patient, helpful
• Have a good sense of service mindset
• Have a good capacity of adaptability
• Willing to work overtime when required

DXC is committed to building better futures for our customers, colleagues, environment, and communities.

We take care of each other and foster a culture of inclusion, belonging and corporate citizenship.

We put this to action developing and implementing societal initiatives within our Social Impact Practice.

#WeAreDXC As an employer of choice, our people first philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• We know that great people refer great people.
  
  We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the Apply Now button to submit your resume.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair.

We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life.

We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.

We stand by the 'bring your whole-self to work' philosophy.

It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities

Required Skill Profession

Other General