Job Description:
Essential Job Functions:
Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.Software support: diagnosis and resolution of software functionality for both the operating system (Win 11 and Mac OS) and standard desktop applications (MS 365 and etc.)IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc.
and supported softwareCoordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end usersSupport hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end usersAsset management support for end user devices by following defined processesProvide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.Onsite support for events such as trade shows or special meetingsRegular checks for IT Room devices and Meeting Room equipment when requiredDeployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting
Basic Qualifications:
Bachelor's degree in a relevant field or equivalent combination of education and experience3 to 5 years of deskside support experienceExperience in using ServiceNow is preferredGood deskside support technical skills and basic infrastructure knowledgeGood communication and coordination skillsFluent English in both writing and speaking, and preferably Mandarin speaking due to interaction with the clients.Be polite, patient, helpfulHave a good sense of service mindsetHave a good capacity of adaptabilityWilling to work overtime when requiredAt DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We’re committed to fostering an inclusive environment where everyone can thrive.