End User Services Engineer, Group End User Services

The work location is at Tampines. 

• • Manage end-user services operations and provide technical support for PC/notebooks in a large-scale enterprise environment.
    
    
  • Manage Windows and Mac base image builds, patch updates, and resolution of end-user issues. 
  • Analyse end user computing conditions to optimise computing performance and interoperability with endpoint security and collaboration software.
  • Provide support for setup of large-scale video/audio conferences and virtual events.
  • Manage service status, escalations, track major incidents and service issues.
    
    Coordinate updates to management and manage communications to users
  • Participate in EUC projects including implementation of Office 365 Collaboration suite, Windows version upgrades, and virtual desktop environment.
  • Proactively engage internal business and other stakeholders to identify opportunities to improve digital workspace and employee experience.
  • Develop automation scripts to optimise endpoint performance, deployment and maintenance.

Job Requirements

• • Bachelor’s degree in IT and minimum 3 years experience in an IT end-user computing and engineering position, preferably in banking. 
  • Strong, diverse technical skills, especially in the areas related to end user computing including desktop, Microsoft Office O365, Video/voice conferencing, Telephony, MDM / Intune, SCCM, application packaging, Windows GPOs.
  • Knowledge in related infrastructure domains Windows AD, SCCM, messaging HCI, network, etc.
  • Knowledge of endpoint security, management of group policies and security controls.
    
    Experience in implementing and managing end-point security products (McAfee, Microsoft Security suite)
  • Added advantage if  possessed VB, C#, Python programming language, PowerBI and RPA.
  • Added advantage if possessed professional certification in CISSP (Certified Information System Security Professional),
  • Excellent communication, interpersonal and presentation skills.
  • Excellent analytical skill with proven ability to work well in a challenging technical environment, multitask whilst delivering high quality solutions
  • Possess creativity, ingenuity, and willingness to challenge status quo.
    
    A team oriented and team player.