End User Services, Workplace Technology Engineer

Job description

WHO WE ARE:

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932.

How?

By taking the time to truly understand people.

From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation.

Leveraging technology and creativity to become a future-ready learning organisation.

But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future.

Innovate the way we deliver financial services.

Work in friendly, supportive teams.

Build lasting value in your community.

Help people grow their assets, business, and investments.

Take your learning as far as you can.

Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

What you do

• Manage and oversee end-user services & operations to provide technical support for PCs and notebooks within a large-scale enterprise.
  
  
• Analyse end-user computing performance to optimize performance and ensure interoperability with security and collaboration software.
  
  
• To lead in troubleshooting and root cause analysis during incident, and manage incidents, service status and escalations, and coordinate updates and communications with management and users.
  
  
• Participate in transformation initiatives to transform and automate EUS IT operations for optimized maintenance and routine tasks.
  
  
• Drive continuous improvements in endpoint and mobile device technology by exploring and implementing cutting-edge solutions.
  
  
• Implement and manage workplace technology and automation infrastructure to ensure stability and performance.
  
  
• Engage in EUC projects & initiatives, to implement solutions to elevate employee's user experience
• Proactively collaborate with internal business units and stakeholders to identify opportunities for enhancing the digital workspace and employee experience.
  
  
• Implement solutions to monitor risk and service indicators, enabling fast service recovery
• Identify and improve processes by streamlining and integrating multiple workflows through automation to enhance efficiency for end-user services.
  
  
• Oversee the obsolescence management of hardware and software to ensure up-to-date technology usage.
  
  
• Serve as 2nd level escalation for regional desktop engineers to provide technical solution across multiple geographical locations
• Collaborate with Service Desk and IT Service Concierge to detect anomalies and resolve issues affecting employee services
• Leverage Gen AI capabilities and analytics to identify service and risk gaps across the End User operating environment
• Train engineers/users on new processes, solutions and IT policies.
  
  
• Stay updated on the latest technology trends and best practices.
  
  

Who you are

• Bachelor's degree in computer science, Information Technology, or a related field
• Strong, diverse technical skills, especially in the areas related to end user computing including desktop, Microsoft Office O365, MDM/Intune, SCCM, application packaging, Windows GPOs, Windows AD & Infrastructure domains
• 5-7 years of relevant experience in managing Workplace Technology and Desktop infrastructure
• Must have experience in implementing and managing Microsoft infrastructure, including M365 Office Platform
• Must have experience working with RPA, automation scripting, and Power BI for reporting and analytics
• Strong technical, analytical, and engineering competencies with hands-on experience in managing PC/Notebooks, Mobile Devices, and related controls
• Experience-centric and able to communicate concisely and clearly with non-IT-savvy users
• Must have experience in a technical solutioning for project deployment and technical support management.
  
  
• Strong analytical skill with proven ability to work well in a challenging technical environment, multitask whilst delivering high quality solutions.
  
  
• Strong attention to details and highly motivated
• Possess creativity, ingenuity, and willingness to challenge status quo.
  
  A team oriented and team player with collaboration skills.
  
  
• Excellent problem-solving and communication skills.
  
  
• Customer-focused mindset with a commitment to providing excellent service.
  
  
• Relevant Microsoft Certifications, Network, or Security preferred
• Knowledge of ITIL framework and IT service management concepts and Agile methodologies

What we offer:

Competitive base salary.

A suite of holistic, flexible benefits to suit every lifestyle.

Community initiatives.

Industry-leading learning and professional development opportunities.

Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Required Skill Profession

Other General