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End User Support Executive Job Opening In Singapore, Singapore – Now Hiring Flintex Consulting Pte Ltd


Job description

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth.

At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability.

The candidate will be responsible for all end user computing support and delivery of group defined solutions.


Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems
• Technical support to Desktop, Local Area Network (LANWiFi) and all business applications.
• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.
• Install standard business desktop/laptop Images to an agreed standard.
• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.
• Provide basic hardware/software configuration, fault finding and problem resolution.
• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.
• Provide video and audio-conferencing system support to end users
• Supporting D&T projects/initiatives
• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.
• Answer technical queries and meet operational service levels
• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.
• Work as a team member and share knowledge with colleagues.
• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.
• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.
• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.
• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.
• Be available to support the business during ‘out of core hour’ working time.
• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.
• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.
• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.
• Support local and overseas
emote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.
• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.


Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.
• Have a basic understanding of the desktop and LANWiFiWAN technical domains, involving familiarity with a wide range of environmental components and support tools.
• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications
• Good understanding of mobile / smart devices, Android, and iOS
• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business
• Good working knowledge and experience in managing Office365 and Azure
• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.
• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation
• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications
• The ability to work within a team and be willing to share learning and to learn from others.
• Possession of good verbal and written communication skills.
• Maintain good personal skills and an ability to cope with potential conflict.


Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university
• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.
• ITIL Foundation V3 would be beneficial
• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.
• Familiarity with professional development standards
• Thorough knowledge of IT products and the marketplace
• Maintaining a good network of contacts within IT and within the business
• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom,  BlueJeans messaging and conferencing.
• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.


Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your End User Potential: Insight & Career Growth Guide


Real-time End User Jobs Trends (Graphical Representation)

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Are You Looking for End User Support Executive Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Flintex Consulting Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for End User Support Executive Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for End User Support Executive?

Key qualifications for End User Support Executive typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for End User Support Executive Job Success

Flintex Consulting Pte Ltd interview tips for End User Support Executive

Here are some tips to help you prepare for and ace your End User Support Executive job interview:

Before the Interview:

Research: Learn about the Flintex Consulting Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

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Final Thought:

To prepare for your End User Support Executive interview at Flintex Consulting Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Flintex Consulting Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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