Engineering Manager, AI Platform

Job description

About Airwallex
Airwallex is the only unified payments and financial platform for global businesses.

Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.


Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe.

Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future.

If you’re ready to do the most ambitious work of your career, join us.


Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership.

You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles.

You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.


You're humble and collaborative; turn zero‐to‐one ideas into real products, and you “get stuff done” end-to-end.

You use AI to work smarter and solve problems faster.

Here, you’ll tackle complex, high‐visibility problems with exceptional teammates and grow your career as we build the future of global banking.

If that sounds like you, let’s build what’s next.


About the Team
We are seeking a highly skilled and motivated Engineering Manager to lead our AI Platform team.

The AI team’s purpose is to make Airwallex an AI-driven company by leveraging cutting‐edge AI and machine learning technologies to drive innovation, improve operational efficiency, and enhance customer experience.


What you’ll do
Strategy & Vision:
Develop and execute the strategy for the AI team, aligning the technical direction and roadmap with Airwallex's business objectives.

Stay at the forefront of industry trends to ensure we remain leaders in AI innovation.


Team Leadership:
Build, mentor, and lead a high‐performing team of software engineers, and AI specialists.

Foster a culture of collaboration, creativity, and technical excellence while setting clear goals, managing performance, and developing career paths.


Cross‐Functional Partnership:
Partner closely with Product, Design, and Operations to define the roadmap, prioritize a measurable backlog, and deliver high‐impact AI solutions.

Work with key stakeholders to understand business challenges and identify opportunities where AI can add significant value.


Technical Ownership:
Serve as the accountable owner for the architecture and system quality across our AI services.

Provide deep technical guidance on model development, deployment, and maintenance, ensuring our solutions are scalable, reliable, and secure.


Hands‐On Guidance:
Remain hands‐on where it matters most.

Guide architectural designs, review critical models and APIs, and de‐risk complex initiatives with pragmatic technical deep dives.


LLMOps & Best Practices:
Champion best practices for the entire AI lifecycle, including Prompt‐tuning, Context Engineering, Fine‐tuning, Annotations and human‐in‐the‐loop feedback.

Drive a culture of continuous learning and process improvement.


Operational Excellence:
Own the operational health of our production AI systems, including on‐call readiness, model monitoring, incident response, postmortems, and continuous reliability improvements.


Talent Strategy:
Lead the talent strategy for your organization.

Recruit, onboard, and develop top‐tier engineers and managers, building a diverse team and robust succession plans for sustained velocity.


Stakeholder Engagement:
Effectively communicate progress, insights, and the business impact of AI initiatives to executive leadership and other stakeholders across the company.


What You Need to Have:
We're looking for people who meet the minimum qualifications for this role.

The preferred qualifications are great to have, but are not mandatory.


Minimum qualifications:
Educational Background:
Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, or a related field.

Advanced degrees would be an advantage.


Experience:
Minimum 10+ years of experience in software engineering or AI/ML development, with at least 3 years in a leadership role managing high‐performing teams.


Technical Skills:
Proficiency in programming languages such as Python.


Strong understanding of AI/ML frameworks and libraries (e.g.,Langgraph).


Experience with cloud platforms (e.g., Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).


Leadership Skills:
Proven ability to build, lead, and inspire a diverse team with a strong focus on delivering business‐driven outcomes.


Problem‐Solving:
Strong analytical and problem‐solving skills with the ability to understand complex business problems and propose effective technical solutions.


Communication:
Excellent verbal and written communication skills with the ability to effectively articulate technical concepts to both technical and non‐technical stakeholders.


Innovation Mindset:
Passionate about AI and technology with a keen interest in staying updated on the latest trends and advancements in the field.


Equal opportunity
Airwallex is proud to be an equal opportunity employer.

We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.

We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions.

If you have a disability or special need that requires accommodation, please let us know.


Airwallex does not accept unsolicited resumes from search firms/recruiters.

Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).

Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

If you are approached by someone claiming to represent Airwallex, please verify with our team.


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