Description
THIS IS A WORK-AT-HOME OPPORTUNITY!!
The Enterprise Executive Services Specialists plays a key role in the development, achievement, and maintenance of a service reputation for consumers & VIP customers.
Providing consistent, courteous, efficient, and timely customer care delivered in a prudent financial manner which benefits customers, shareholders, and the company.
MAIN DUTIES:
Establish and nurture relationships with all our customers.
Communicates with escalated customers and resolves issues according to the company guidelines.
Interact daily with VIP customers, supervisors, managers and Executive Management Communicates to supervisors any follow up concerns with the vendor relations/florist relations teams in regard to order escalations. Role model of professionalism while providing uncompromising customer service.
This role requires skills and behaviors that gain commitment of customers through verbal and written communication. Required to answer questions based on policies and procedures Customer reports of damage and/or illness and research for excessive write-off and fraud customers are also handled in this position. Ability to move the customer past the point of browsing to engaging in a sale. Possess intimate knowledge of the customer’s needs and suggests improvements to management. Ability to walk the customer through the process and provide them with understanding along with a positive experience that will help establish a lifetime customer relationship. Ability to update trackers (Excel) in real time to ensure all current information is available to everyone. A positive energetic employee that is both highly motivated and dependable.
Must be able to arrive on time and complete shifts as scheduled.
The associate is expected to meet all Company goals and metrics Ability to learn & be tasked with additional workloads & special projects as assigned.
Requirements
QUALIFICATIONS:
Exceptional interpersonal and communication skills are required to effectively interact with company personnel at all levels. Ability to professionally handle escalated customer phone calls and situations. Ability to assist Associates with answers to their questions based on policy and procedure. Ability to make decisions which are in the best interest of the customer and the company. Ability to utilize resources to find answers. Ability to maintain composure and professionalism while handling highly emotional escalations Accuracy, attention to detail and ability to follow through. Ability to answer questions, often the same ones repeatedly, in a cheerful and friendly manner. Strong organizational skills and flexibility are required to meet changing business requirements and to effectively perform multiple tasks in a fast-paced environment. Must have a demonstrated ability to handle confidential information with discretion. A demonstrated ability to work and contribute effectively in a team-oriented atmosphere is essential. Must be able to work a flexible schedule with the possibility of evenings, weekends, and holidays. Must be dependable.
Ability to meet attendance requirements Ability to multi-task Outlook, Excel, Microsoft Teams and Word experience preferred. Ability to work with little supervision. WAH Requirements:
Desktop or Laptop computer running Windows 8 or newer version High Speed Internet Antivirus/Security Software Internet Explorer/Google Chrome Quiet (office) Space; free of distraction USB headphones