We are seeking a highly skilled Enterprise Support Engineer to provide 24/7 extended maintenance support for VMware Tanzu Spring Essentials (Batch, Boot, Framework).
The role involves troubleshooting, applying patches, ensuring upgrade readiness, and working closely with stakeholders to maintain mission-critical applications for the Ministry of Manpower.
Key Responsibilities
- Deliver 24/7 enterprise-grade support (including weekends and public holidays) for VMware Tanzu Spring Essentials.
- Maintain and support current versions:
- Spring Boot 2.7.18
- Spring Framework 5.3.39
- Spring Batch 4.3.6
- Apply and test patches, updates, and new releases as they are issued.
- Troubleshoot, investigate, and implement temporary and permanent fixes for software defects.
- Provide proactive advice on system upgrades and performance optimization.
- Notify stakeholders promptly (within 1 week) of available fixes, updates, or new releases.
- Manage access to product knowledge bases and documentation.
- Collaborate with cross-functional teams to ensure compliance with security, confidentiality, and bizSAFE requirements.
Requirements
- Bachelor's degree in Computer Science, Software Engineering, or related field.
- 5+ years of hands-on experience with Java frameworks, particularly Spring Boot, Spring Framework, and Spring Batch.
- Proven track record in providing enterprise support for critical applications (preferably in government or regulated industries).
- Familiarity with VMware Tanzu ecosystem is a strong plus.
- Strong troubleshooting, debugging, and performance tuning skills.
- Ability to work in a 24/7 support model (including on-call rotation).
- Excellent communication skills for working with both technical and non-technical stakeholders.
- bizSAFE Level 1/3 certification (or equivalent safety compliance) is advantageous.
Desired Traits
- Calm under pressure; able to resolve production incidents quickly.
- Self-driven and detail-oriented with a proactive problem-solving mindset.
- Comfortable with strict SLAs and compliance environments.
Please share your updated CV to -