Entry - IT Helpdesk Engineer | OJT Provided | East | Up to 2400

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
  
  
• Be available to take calls.
  
  
• Prompt response to queries via voicemail / email / fax.
  
  
• Accurate assessment/ resolution of problems.
  
  
• Provide first level support to troubleshoot and solve technical problems.
  
  
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
  
  
• Coordination for employee user account administration, activation, changes, and terminations.
  
  
• Receive and answer all users' IT service request calls.
  
  

Requirement:

• Min Nitec in any disciplines.
  
  
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
  
  

**OJT Provided