Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Escalations Program Manager, Trust and Safety.
Singapore Jobs Expertini

Urgent! Escalations Program Manager, Trust and Safety Job Opening In Singapore, Singapore – Now Hiring Youtube

Escalations Program Manager, Trust and Safety



Job description

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.

  • 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related field.

  • Ability to work non-standard, on-call rotation work hours, including weekends.

Preferred qualifications:

  • Experience in escalation management, adversarial abuse fighting, and reviewing online content.

  • Excellent problem-solving and thinking skills with attention to detail in a changing environment.

  • Excellent investigative skills with the knowledge of SQL and ability to understand detection and tooling systems.

  • Excellent drafting skills including translating policies into concise summaries.

About the job


Fast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves.

Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories.

We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process.

Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world.

We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

  • Own and manage Scaled Abuse policy review of Pert, Pert-Lite, and Executive escalations, driving consensus across all stakeholders in coordination with Rapid Response.

  • Develop knowledge of Scaled Abuse policies to ensure quality and faster resolution.

  • Ensure that all escalations are triaged, tracked, investigated, resolved, and communicated using internal systems.

    Manage or assist in conducting reviews to capture lessons-learned and post-mortems, and ensure regular follow-up.

  • Serve as Incident Response Manager for escalations and events from intake to execution to closure.

  • Work with graphic, controversial, and sometimes offensive video content during team escalations in line with YouTube's Community Guidelines.

    Participate in an On-Call rotation schedule to manage escalations that may occur outside of standard non work hours including weekends/holidays

Google is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

See also Google's EEO Policy and EEO is the Law.

If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Escalations Program Potential: Insight & Career Growth Guide


  • Real-time Escalations Program Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Escalations Program in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1150 jobs in Singapore and 1006 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Escalations Program roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Escalations Program Manager, Trust and Safety Job?

    Great news! is currently hiring and seeking a Escalations Program Manager, Trust and Safety to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Youtube adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Escalations Program Manager, Trust and Safety Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Escalations Program Manager, Trust and Safety?

    Key qualifications for Escalations Program Manager, Trust and Safety typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Escalations Program Manager, Trust and Safety?

    To improve your chances of getting hired for Escalations Program Manager, Trust and Safety, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Escalations Program Manager, Trust and Safety Job Success
    Youtube interview tips for Escalations Program Manager,  Trust and Safety

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Youtube's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Escalations Program Manager, Trust and Safety interview at Youtube, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Youtube's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Escalations Program Manager, Trust and Safety Positions

    Setting up job alerts for Escalations Program Manager, Trust and Safety is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!