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Urgent! Escalations Program Manager, Youtube Trust and Safety Job Opening In – Now Hiring Google
Escalations Program Manager, Youtube Trust and Safety
_corporate_fare_ YouTube _place_ Singapore
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
_info_outline_
XGoogle will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related field.
+ Ability to work non-standard, on-call rotation work hours, including weekends.
**Preferred qualifications:**
+ Experience in escalation management, adversarial abuse fighting, and reviewing online content.
+ Excellent problem-solving and thinking skills with attention to detail in a changing environment.
+ Excellent investigative skills with the knowledge of SQL and ability to understand detection and tooling systems.
+ Excellent drafting skills including translating policies into concise summaries.
**About the job**
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves.
Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories.
We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process.
Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world.
We explore new ideas, solve real problems, and have fun — and we do it all together.
**Responsibilities**
+ Own and manage Scaled Abuse policy review of Pert, Pert-Lite, and Executive escalations, driving consensus across all stakeholders in coordination with Rapid Response.
+ Develop knowledge of Scaled Abuse policies to ensure quality and faster resolution.
+ Ensure that all escalations are triaged, tracked, investigated, resolved, and communicated using internal systems.
Manage or assist in conducting reviews to capture lessons-learned and post-mortems, and ensure regular follow-up.
+ Serve as Incident Response Manager for escalations and events from intake to execution to closure.
+ Work with graphic, controversial, and sometimes offensive video content during team escalations in line with YouTube’s Community Guidelines.
Participate in an On-Call rotation schedule to manage escalations that may occur outside of standard non work hours including weekends/holidays
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer.
We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes.
Please do not forward resumes to our jobs alias, Google employees, or any other organization location.
Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.
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Unlock Your Escalations Program Potential: Insight & Career Growth Guide
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Great news! Google is currently hiring and seeking a Escalations Program Manager, Youtube Trust and Safety to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Google adheres to the cultural norms as outlined by Expertini.
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