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Urgent! Escalations Program Manager, Youtube Trust and Safety Job Opening In Singapore, Singapore – Now Hiring Google Inc.
Escalations Program Manager, Youtube Trust and Safety
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.
Bachelor's degree or equivalent practical experience.
4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related field.
Ability to work non-standard, on-call rotation work hours, including weekends.
Preferred qualifications:
Experience in escalation management, adversarial abuse fighting, and reviewing online content.
Excellent problem-solving and thinking skills with attention to detail in a changing environment.
Excellent investigative skills with the knowledge of SQL and ability to understand detection and tooling systems.
Excellent drafting skills including translating policies into concise summaries.
About the job
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves.
Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
YouTube believes that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories.
We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process.
Responsibilities
Own and manage Scaled Abuse policy review of Pert, Pert-Lite, and Executive escalations, driving consensus across all stakeholders in coordination with Rapid Response.
Develop knowledge of Scaled Abuse policies to ensure quality and faster resolution.
Ensure that all escalations are triaged, tracked, investigated, resolved, and communicated using internal systems.
Manage or assist in conducting reviews to capture lessons-learned and post-mortems, and ensure regular follow-up.
Serve as Incident Response Manager for escalations and events from intake to execution to closure.
Work with graphic, controversial, and sometimes offensive video content during team escalations in line with YouTube’s Community Guidelines.
Participate in an On-Call rotation schedule to manage escalations that may occur outside of standard non work hours including weekends/holidays
Google is proud to be an equal opportunity and affirmative action employer.
We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
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Unlock Your Escalations Program Potential: Insight & Career Growth Guide
Real-time Escalations Program Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Escalations Program in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1258 jobs in Singapore and 1115 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Escalations Program roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Google Inc. is currently hiring and seeking a Escalations Program Manager, Youtube Trust and Safety to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Google Inc. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Escalations Program Manager, Youtube Trust and Safety Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
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