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Urgent! EUC IT Support Engineer Job Opening In Singapore, Singapore – Now Hiring Cognizant

EUC IT Support Engineer



Job description

Overview

The AV EBC Engineer provides audio/visual conferencing support as part of the FS Team, ensuring high-quality AV experiences for meetings and events.

This position is based onsite; remote work is not available.

Responsibilities

  • Provide AV (Audio/Visual) conferencing support and coordinate troubleshooting with on-site technicians.

  • Configure, troubleshoot, set up, and maintain AV systems and related equipment.

  • Independently manage critical AV meetings, including executive and director-level sessions.

  • Respond to ad-hoc AV support requests from senior stakeholders.

  • Install, test, and support IP Phones, AV systems, and conference calls.

  • Configure iPads for conference room calendar integration.

  • Conduct daily device checks of AV equipment at designated locations.

  • Support vendors during new AV device installations and onsite troubleshooting.

  • Operate AV devices (e.g., Neat Boards, Neat Pads, Neat Bars).

  • Support end-user computing devices (desktops, laptops, Apple devices, tablets, thin clients, mobile devices, peripherals).

  • Manage stockroom of peripherals and laptops, including quarterly audits and disposal as directed.

  • Provide customer support at Tech Lounge, prioritizing and resolving inquiries.

  • Install new programs, manage updates, and provide technical support.

  • Provide hands-on support for network, server, and conferencing teams.

  • Install, maintain, and troubleshoot client software and hardware onsite or remotely.

  • Troubleshoot and resolve tickets within agreed service levels (SLAs).

  • Assist in developing and documenting process improvements.

  • Provide technical support for events, video conferencing, and audio/visual setups.

Requirements

  • Minimum Diploma in IT, Engineering, or Audio Visual, or equivalent experience.

  • At least 2 years’ experience with Mac OSX in an enterprise environment, including installation and troubleshooting.

  • Solid knowledge of Mac and Windows operating systems and latest technologies.

  • Experience with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) is preferred.

  • Experience with ticketing systems (e.g., ServiceNow).

  • Excellent analytical and customer service skills.

  • Commitment to continuous learning and skills development.

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Information Technology

Industries

  • IT Services and IT Consulting and Business Consulting and Services

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Required Skill Profession

Professional Services



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