1) Operations and administration
-Daily operations of club's facilities such as Tennis courts, gym, mahjong rooms and other recreational areas
-Ensure readiness of all facilities and equipment under your purview, adhering to maintenance schedule/regime
-Monitor and manage facility bookings and usage; processing of charging chits (eg Tennis/Mahjong)
-Respond to members' inquiries, provide assistance with bookings, and handle feedback professionally
-Oversee the effective implementation of departmental operations and administrative procedures
2) Events / Sports / Social Activities
-Act as the main liaison between members, vendors, and across departments for all event-related matters
-Support planning, co-ordination and execution of events
-Manage inventory and requisition of events materials, supplies and sports equipment
-Oversee event logistics; stay within budget and adhere to timelines.
-Critical support to run events smoothly, including logistics, catering, and any special requirements.
-Provide on the ground support during events to ensure event a success.
3) Other operational and administration work
-Maintain accurate records of facility bookings, maintenance logs and administrative forms.
-Develop and manage duty roster where necessary.
-Conduct regular inspections and walkabouts to identify and resolve operational issues promptly.
-Assist in preparing operational budget, track expenses and submit monthly reports.
Requirements:
-Professional certifications/Diploma in Hospitality Management, Business Administration or related field.
-Min 3 years' of related experience in club/hospitality operations, event management, or a similar supervision role.
-Experience with budgets, staff, and customer service and operation matters.
-Excellent communication and interpersonal skills.
-Financial acumen with experience in budgeting and financial control.
-Knowledge in operations risk assessment and safety.
-Problem-solving and conflict-resolution skills.
-Ability to multi-task and prioritize in a fast-paced environment.
-Able to perform work on weekdays, weekends and public holidays.
-Able to work beyond required hours given the nature of the hospitality environment.