About the Role We are seeking a dynamic and collaborative team player with exceptional problem-solving skills to join our customer service team.
As a
Customer Service Officer , you will be empowered to solve problems independently or collaboratively, making decisions that benefit our customers.
To succeed in this role, proficiency in written English is essential.
Our ideal candidate will have experience in email support, social media comments, and live chat, as well as a proven track record of delivering exceptional customer service while maintaining a professional, calm, and positive attitude.
Key Responsibilities: - Learning and maintaining knowledge of new and existing product features or issues
- Troubleshooting technical issues by researching and/or collaborating with other team members to provide feedback and solutions to customers
- Responding to high volumes of emails and social media comments/chat inquiries while delivering excellent customer service and managing customer expectations
- Writing comprehensive support-related pre- and post-delivery emails to customers