Job Description
We’re looking for an outstanding Executive, Account Management for our Small-to-Medium Business (SMB) team, with a focus on restaurant partners.
The Executive, Account Management will drive growth for our SMB portfolio through operational and marketing excellence.
Reporting to the Lead, Account Management, ideal candidates should possess quick learning abilities, a high degree of comfort with proprietary software systems and a very keen eye for details.
Relationship Management
Conduct data analysis, reporting, operational and invoicing resolutionsDeepen business relationships with foodpanda’s SMB restaurant partners with our proprietary learning toolsMarketing
Work with foodpanda’s Commercial and Marketing teams to implement and scale marketing campaignsEducate SMB restaurant partners on the foodpanda marketing suite to grow on the foodpanda platformOperations
Work with foodpanda’s Operations team to evaluate partner operational complianceUtilize data to identify opportunities for growth through operational best practicesAd-Hoc Projects
As part of a highly agile industry, expect to be given opportunities to participate in the execution of high-impact commercial activitiesQualifications
Minimum 1 year of experience in a client-facing role (restaurant, FMCG, tech, e-commerce, or related industries)A keen sense for customer behaviour, and how content quality affects purchasing decisionsAn analytical mindset with a penchant for seeking opportunities within data patternsJob ownership is an important part of our company culture, thus structure and discipline are optimal traits in the ideal hireIntermediate proficiency in Microsoft Excel & PowerPoint is preferred