Job Summary
Provide timely and effective support to the Business Operations team.
General responsibilities
- Support superior in managing day-to-day operational task.
- Update and prepare regular reporting of the service complaint management.
- Coordinate with other key functions in the organization to gather and verify all necessary information.
- Follow established guidelines or checklists to answer routine internal inquiries.
- Recommend possible improvements or process enhancements within the area of responsibility.
- Make simple calculations to accurately compile and report statistics.
- Work closely with internal departments to gather and verify information.
- Collaborate with DKSH IT, Client, and Operations teams for service solutions.
- Ensure billing is carried out accurately and timely.
- Ensure SOP is updated timely and proper training and documentation is sign off and filed.
Experience and Education
- Good communication and interpersonal skills
- Strong analytical thinking with a keen eye for detail
- Diploma / Degree in Business Administration, or equivalent
- Minimum two years' experience in similar role