Overview
We are seeking a dynamic individual to fill a crucial role at the intersection of business and technology.
As our Product Configuration Specialist, you will serve as a vital connector between our business teams and technical systems, ensuring smooth product roll-outs and optimized sales processes across multiple channels.
Your primary purpose will be to translate business requirements into actionable technical configurations, while continuously improving our systems to meet evolving market demands.
This role requires a unique blend of business acumen and technical expertise, as you'll be responsible for:
Responsibilities
Gather and evaluate business units' requirements for sales and campaigns.
Advise on the feasibility of execution within existing systems
Perform product configurations and updates for sales across different channels: OTC, B2C, B2B
Resolve problems promptly, providing support and effective solutions to product-related issues
Responsibilities (continued)
Recommend solutions and technical workarounds, and oversee project and system enhancements
Participate in project and system enhancement discussions
Represent business users in User Acceptance Testing (UAT) and implementation activities
The ideal candidate will demonstrate a unique ability to seamlessly blend business acumen with technical expertise, offering valuable insights from both perspectives.
You should thrive in a fast-paced, business-focused environment, possessing the ability to think creatively and technically.
You will be comfortable brainstorming innovative solutions with business teams while also diving into the technical details of product configuration.
This role offers an exciting opportunity to make a significant impact on our product strategy and sales effectiveness, bridging the gap between business needs and technical implementation.
If you enjoy the challenge of balancing business focus with technical expertise, we invite you to join our team and drive our product success forward.
Qualifications
Bachelor's degree or Polytechnic diploma in Business Information Technology, Tourism, or related fields
3 to 5 years of experience in the hospitality and tourism industry or relevant sectors
Experience in the travel or hospitality industry is advantageous
Knowledge and Skills
Strong understanding of business processes in the tourism industry
Proficiency in product configuration and management systems
Excellent written and verbal communication skills
Familiarity with OTC, B2C, and B2B sales channels is beneficial
Personal Attributes
Meticulous attention to detail and proactive self-starter
Strong ability to multitask and prioritize effectively
Analytical mindset with problem-solving skills
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