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Executive, Customer Experience Job Opening In Singapore, Singapore – Now Hiring Phillip Securities


Job description

Executive, Customer Experience

Responsibilities:

  • Handle clients’ enquiries via phone, emails, and live chats relating to products, accounts and trading related matters.

  • Communicate directly with clients and encourage trusting relationships.

  • Perform product sales referral and participate in projects to improve workflow process and customer service experience.

  • Develop effective strategies to improve both new and existing campaigns.

  • Foster good working relationships with internal stakeholders and other departments to ensure effective communication and implementation of marketing campaigns.

  • Assist in delivering reports for campaign performance evaluation and reporting.
  • Requirements:

  • Diploma/Degree in any discipline with certifications in CMFAS modules.

    (Entry level with no prior work experience are welcome to apply).

  • This role requires UK Shift

  • 1 year work experience in customer service or call-centre is preferred.

  • Excellent interpersonal and communication skills.

  • Proficient in MS Office applications (Word, Excel and Powerpoint).

  • Organized, independent and able to multi-task.

  • Able to work independently and as a team.

  • Digital marketing in SEM/SEO and social media experience is preferred.

  • Support any other related and ad hoc marketing projects / events as required
  • Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Executive Customer Potential: Insight & Career Growth Guide


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    Are You Looking for Executive, Customer Experience Job?

    Great news! is currently hiring and seeking a Executive, Customer Experience to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Phillip Securities adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Executive, Customer Experience Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Executive, Customer Experience?

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