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Urgent! Executive - Customer Relations Job Opening In Singapore, Singapore – Now Hiring Cycle & Carriage Singapore
Overview
Executive - Customer Relations at Cycle & Carriage Singapore.
The role involves managing customer communications primarily through email and digital channels, acting as the frontline representative of Cycle & Carriage Singapore, and delivering timely, empathetic, and solution-oriented responses to ensure customer satisfaction.
Role & Responsibilities
Customer Communication & Case Management: Serve as the first point of contact for customer queries, feedback, compliments, and complaints via email and social media platforms.
Respond with clarity, empathy, and professionalism, ensuring alignment with brand tone and service standards.
Manage and resolve escalated cases with tact and urgency, ensuring customer concerns are addressed thoroughly.
Maintain accurate and up-to-date records of customer interactions in the CRM system.
Cross-Functional Collaboration: Liaise with internal departments to gather information and facilitate case resolution.
Coordinate with relevant teams to ensure timely follow-up and closure of customer cases.
Support internal stakeholders in meeting audit and compliance requirements related to customer service documentation.
Quality Assurance & Continuous Improvement: Monitor case progress and ensure service level agreements (SLAs) are met.
Identify recurring issues or service gaps and escalate them to the Manager for review and process improvement.
Administrative & Ad Hoc Duties: Support the execution of special projects, campaigns, and assignments.
Contribute to the development and enhancement of the internal knowledge base by documenting frequently asked questions, standard responses, and resolution workflows.
Requirements
Minimum Diploma in Business Studies, Communications, or a related field.
At least 2 years of experience in customer service, preferably in email or digital support.
Experience in the automotive, service, or hospitality industry is advantageous.
Excellent command of written English with strong grammar, tone, and formatting skills.
Pleasant and professional communication style with strong listening and interpersonal abilities.
Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable navigating multiple IT systems.
Familiarity with CRM platforms and social media tools.
Strong time management and organizational skills to handle multiple cases simultaneously.
Team-oriented with a proactive attitude and a customer-centric mindset.
Adaptable to digital transformation and open to learning new tools and processes.
About the Company
A member of the Jardine Cycle & Carriage Group, Cycle & Carriage (C&C) is a leading automotive group in Singapore.
We have a long history dating back to 1899 and represent brands including Mercedes-Benz, Mitsubishi, Kia, and Citroën.
We strive to be an Employer of Choice with a focus on exceptional journeys for customers and employees alike.
We are committed to developing people-focused experiences that exceed expectations.
We continually strive to be employer of choice and have been recognized with awards for our people practices, including HR Asia's Best Companies to Work Platinum Award, Happiest Workplace Award, and various HR Excellence Awards over the years.
(You would be notified if you are shortlisted.
By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).
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Unlock Your Executive Customer Potential: Insight & Career Growth Guide
Real-time Executive Customer Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Executive Customer in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 33396 jobs in Singapore and 27526 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Executive Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Cycle & Carriage Singapore is currently hiring and seeking a Executive Customer Relations to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Executive Customer Relations Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cycle & Carriage Singapore adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Executive Customer Relations Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Executive Customer Relations typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Executive Customer Relations interview at Cycle & Carriage Singapore, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cycle & Carriage Singapore's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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