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Executive (Customer Service) - 1 Year Contract Job Opening In Jurong West – Now Hiring NTUC Fairprice Co-operative Limited


Job description

About Us
FairPrice Group operates the largest supermarket chain and the largest cooked food hawker and cafeteria chain in Singapore.

Today, with its multiple formats serving the varied needs and interests of people from all walks of life, FairPrice Group has kept pace with the changing needs of its customers.
The Team
We believe that diversity is key to driving an innovative, cohesive, productive, and fun workplace Be sure to be soaked in an environment with different ethnic groups, driving innovation, and injecting some creative juice as one  
Job Description
You are responsible for leading a team of customer service officers for FairPrice Group, to deliver efficient and consistent customer service experience, regardless of the channel customers choose to contact us.

Supporting the businesses from grocery to food and membership, you will:

  • Ensure adherence to Service Level Agreements (SLAs), Standard Operating Procedures (SOP) and business continuity plans, surfacing gaps and incidences timely
  • Manage the performance and maintain adequate governance oversight of the activities at the outsourced contact centre.

    Ensure that there are monthly meetings with the vendor to discuss their performance and bridge the gaps identified by customers/branches
  • Handle escalated feedback and provide appropriate solutions in a timely manner
  • Collaborate with internal and external stakeholders to resolve feedback and address operational challenges
  • Foster a positive work environment and motivate the team to achieve and exceed organisation's goals
  • Establish individual and team goals and review team performance for continuous development
  • Work actively with Service Culture to identify training gaps and update of information in contact centre's SOP to improve operational efficiency and enhance customer experience
  • Conduct performance appraisals and provide constructive feedback to direct reports
  • Compile and analyse data for management reporting

Job Requirements

  • Degree or tertiary qualification in any discipline with minimum 2 years of experience in retail, e-commerce, or customer service industry
  • Excellent interpersonal, written, and communication skills to establish good customer relationships with both internal and external stakeholders
  • Highly customer service oriented, meticulous, and resourceful
  • Strong analytical and problem-solving skills with the ability to work independently
  • Strong leadership and adaptable to changes in a highly dynamic work environment
  • Preferably at least 1 year of supervisory role experience with an excellent leadership record
  • Working knowledge of systems such as SAP or Zendesk is an advantage

Required Skill Profession

Other General


  • Job Details

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Unlock Your Executive Customer Potential: Insight & Career Growth Guide


Real-time Executive Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Executive Customer in Jurong West, Singapore, highlighting market share and opportunities for professionals in Executive Customer roles.

31075 Jobs in Singapore
31075
1266 Jobs in Jurong West
1266
Download Executive Customer Jobs Trends in Jurong West and Singapore

Are You Looking for Executive (Customer Service) 1 Year Contract Job?

Great news! is currently hiring and seeking a Executive (Customer Service) 1 Year Contract to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTUC Fairprice Co-operative Limited adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Executive (Customer Service) 1 Year Contract Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Jurong West. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Executive (Customer Service) 1 Year Contract?

Key qualifications for Executive (Customer Service) 1 Year Contract typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Executive (Customer Service) 1 Year Contract?

To improve your chances of getting hired for Executive (Customer Service) 1 Year Contract, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Executive (Customer Service) 1 Year Contract Job Success

NTUC Fairprice Co-operative Limited interview tips for Executive (Customer Service)   1 Year Contract

Here are some tips to help you prepare for and ace your Executive (Customer Service) 1 Year Contract job interview:

Before the Interview:

Research: Learn about the NTUC Fairprice Co-operative Limited's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Executive (Customer Service) 1 Year Contract interview at NTUC Fairprice Co-operative Limited, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTUC Fairprice Co-operative Limited's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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