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Urgent! Executive (Customer Service) - 1 Year Contract Job Opening In Singapore, Singapore – Now Hiring NTUC FairPrice
Executive (Customer Service) - 1 Year Contract
About Us
FairPrice Group operates the largest supermarket chain and the largest cooked food hawker and cafeteria chain in Singapore.
Today, with its multiple formats serving the varied needs and interests of people from all walks of life, FairPrice Group has kept pace with the changing needs of its customers.
The Team
We believe that diversity is key to driving an innovative, cohesive, productive, and fun workplace! Be sure to be soaked in an environment with different ethnic groups, driving innovation, and injecting some creative juice as one!
Job Description
You are responsible for leading a team of customer service officers for FairPrice Group, to deliver efficient and consistent customer service experience, regardless of the channel customers choose to contact us.
Supporting the businesses from grocery to food and membership, you will:
Ensure adherence to Service Level Agreements (SLAs), Standard Operating Procedures (SOP) and business continuity plans, surfacing gaps and incidences timely
Manage the performance and maintain adequate governance oversight of the activities at the outsourced contact centre.
Ensure that there are monthly meetings with the vendor to discuss their performance and bridge the gaps identified by customers/branches
Handle escalated feedback and provide appropriate solutions in a timely manner
Collaborate with internal and external stakeholders to resolve feedback and address operational challenges
Foster a positive work environment and motivate the team to achieve and exceed organisation’s goals
Establish individual and team goals and review team performance for continuous development
Work actively with Service Culture to identify training gaps and update of information in contact centre’s SOP to improve operational efficiency and enhance customer experience
Conduct performance appraisals and provide constructive feedback to direct reports
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Unlock Your Executive Customer Potential: Insight & Career Growth Guide
Real-time Executive Customer Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Executive Customer in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 31075 jobs in Singapore and 25137 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Executive Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! NTUC FairPrice is currently hiring and seeking a Executive (Customer Service) 1 Year Contract to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Executive (Customer Service) 1 Year Contract Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTUC FairPrice adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Executive (Customer Service) 1 Year Contract Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Executive (Customer Service) 1 Year Contract typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Executive (Customer Service) 1 Year Contract interview at NTUC FairPrice, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTUC FairPrice's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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