Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Executive Director, Client Onboarding Facilitation Group.
Singapore Jobs Expertini

Urgent! Executive Director, Client Onboarding Facilitation Group Job Opening In Singapore, Singapore – Now Hiring SUMITOMO MITSUI BANKING CORPORATION Singapore Branch

Executive Director, Client Onboarding Facilitation Group



Job description

Responsibilities
Strategic Leadership & Oversight
Lead the onboarding and client implementation team for corporate banking clients across Asia-Pacific, based out of Singapore.


Develop and drive the onboarding strategy, policies, and client engagement model in alignment with global and regional standards.


Maintain oversight of the client onboarding pipeline, ensuring timely, compliant, and client-friendly activation of services.


Client Engagement & Handholding
Serve as a senior client-facing escalation point throughout the onboarding journey.


Oversee proactive client handholding, especially during multi-product and multi-jurisdiction onboarding.


Partner with Global Transaction Banking Dept.

& ensure proper client training, channel access (e.g., host-to-host, SWIFT Net, digital platforms), and readiness for go-live.


Cross-Functional Coordination
Orchestrate coordination across internal stakeholders: Relationship Managers (RMs), Product Teams, Legal, Compliance, Operations (BCAPD-FCMO CDD (KYC), BCAPD-DG, BCAPD-CMLG), Credit, Risk & Technology.


Chair regular onboarding forums or calls to review high-value or complex onboarding cases.

Use these forums to escalate to Front Office RMs, Management teams to resolve bottlenecks.


Work closely with regional/global onboarding leadership to standardize processes and resolve bottlenecks.


Regulatory Compliance & Risk Governance
Ensure full adherence to MAS guidelines, AML/KYC standards, sanctions, tax documentation, and cross-border onboarding regulations.


Manage onboarding-related operational risks, audit points, and regulatory inquiries.


Ensure internal controls, quality assurance, and issue remediation frameworks are in place.


Process Optimization & Transformation
Identify, sponsor, and drive process automation, workflow enhancement, and digitization initiatives in onboarding and implementation.


Develop & monitor key SLA/KPI metrics (e.g., TAT, NPS, drop-offs) and implement performance improvement plans.


Drive regular reporting via dashboards & other Business Intelligence tools.


Drive adoption of onboarding platforms, e-signatures, digital document management, and real-time tracking tools.


Participate & contribute to key strategic projects that will transform Customer journey.


Requirements
Minimum 15+ years of experience in corporate banking operations, onboarding (KYC), client implementation (Account/Service activation), or service delivery, transformation, ideally within a G-SIB.


Strong knowledge of cash management, trade finance, bilateral and syndicated/structured lending, and related regulatory requirements in Singapore and Asia-Pacific.


Proven track record of leading teams and complex client onboarding programs including managing key stakeholders.


Strong understanding of MAS regulations, FATCA/CRS, KYC/CDD, and banking compliance frameworks.


Experience handling large corporate or multinational clients, including RFP implementations and transition service onboarding.


Client-Centric Leadership - Advocates for the client through complex onboarding journeys.


Stakeholder Influence - Ability to engage and influence senior management across business and control functions.


Operational Rigor - Ensures governance, documentation, and execution excellence.


Project & Program Management - Strong capability to run onboarding as programs with structured milestones.


Change Management & Innovation - Champions process improvement and onboarding transformation.


Member of Client Experience Council or Onboarding Governance Forum will be advantageous.


Supports regulatory reporting or audit reviews related to onboarding controls.


Involved in client journey mapping and VOC (Voice of Customer) initiatives.


#J-18808-Ljbffr


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Executive Director Potential: Insight & Career Growth Guide


  • Real-time Executive Director Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Executive Director in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 35195 jobs in Singapore and 29422 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Executive Director roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Executive Director, Client Onboarding Facilitation Group Job?

    Great news! is currently hiring and seeking a Executive Director, Client Onboarding Facilitation Group to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SUMITOMO MITSUI BANKING CORPORATION Singapore Branch adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Executive Director, Client Onboarding Facilitation Group Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Executive Director, Client Onboarding Facilitation Group?

    Key qualifications for Executive Director, Client Onboarding Facilitation Group typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Executive Director, Client Onboarding Facilitation Group?

    To improve your chances of getting hired for Executive Director, Client Onboarding Facilitation Group, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Executive Director, Client Onboarding Facilitation Group Job Success
    SUMITOMO MITSUI BANKING CORPORATION Singapore Branch interview tips for Executive Director, Client Onboarding Facilitation Group

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the SUMITOMO MITSUI BANKING CORPORATION Singapore Branch's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Executive Director, Client Onboarding Facilitation Group interview at SUMITOMO MITSUI BANKING CORPORATION Singapore Branch, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SUMITOMO MITSUI BANKING CORPORATION Singapore Branch's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Executive Director, Client Onboarding Facilitation Group Positions

    Setting up job alerts for Executive Director, Client Onboarding Facilitation Group is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!