Executive Director, Markets Client Onboarding

Job description

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Executive Director, Markets Client Onboarding

We are seeking a highly experienced and dynamic individual to lead the Global Markets, Client Onboarding team.

This role is within the Markets, Client and Sales Solutions Group and will lead the onboarding process and service delivery across all client segments globally.

Based in Singapore, this Executive Director-level role is critical in ensuring seamless client onboarding, with a strong focus on product enablement, operational excellence, and enhancing the client journey.

The successful candidate will help define and lead the transformation strategy to streamline onboarding processes and accelerate access to market products and services for clients.

RESPONSIBILITIES

• Fostering and maintaining dialogue across the SCB global on-boarding network to develop and enhance global client relationships and responding to client needs.
  
  
• Develop and implement a forward-looking transformation strategy for Markets client onboarding, focusing on scalability, efficiency, and enhanced client experience.
  
  
• Identify key opportunities for process redesign, automation, and digitalization to improve operational outcomes.
  
  

Business

• Partner with Markets sales, CIB relationship managers, legal, compliance, risk, and operations teams to align on onboarding requirements and client needs.
  
  
• Develop and nurture strong client relationships to ensure a positive onboarding experience and seamless product delivery.
  
  
• Act as a trusted advisor to clients, addressing concerns and supporting their access to market opportunities.
  
  

Processes

• Lead and oversee the end-to-end onboarding process for Markets clients across Asia, Africa and Middle East markets, ensuring timely and high-quality delivery.
  
  
• Act as the primary point of contact for new clients during the onboarding phase, addressing inquiries and resolving challenges.
  
  
• Serve as a subject matter expert on onboarding processes, product capabilities and client expectations.
  
  
• Accountable for coordination across the different teams that are involved in the onboarding process (Relationship Managers, Client Managers, KYC, Credit, Tax, Legal, FM Contracts, Data Teams and Channels activation) ensuring adherence to agreed SLAs.
• Initiates client onboarding requests and performs client outreach, document collection, guidance, and advocacy for the client from point of onboarding, introduction to OCRM warm transfer to service.
  
  
• Ensure all onboarding activities adhere to local and international regulatory standards, including AML/KYC, FATCA, CRS, and other applicable frameworks.
  
  
• Proactively identify and mitigate risks associated with client onboarding, escalating issues as necessary.
  
  
• Continuously review and enhance onboarding processes to improve efficiency, client satisfaction, and operational effectiveness.
  
  
• Implement innovative solutions and leverage technology to streamline workflows and reduce onboarding timelines.
  
  

People & Talent

• Lead and mentor a team of Markets Client onboarding professionals, fostering a culture of excellence and collaboration.
  
  
• Lead a diverse team across multiple locations
• Provide training and support to team members to ensure high performance and career development

• Proactively identify, assess and mitigate risks associated with client onboarding, including operational, regulatory and reputational risks
• Establish and enforce robust controls and governance frameworks to ensure compliance with local and global regulations
• Collaborate with Business Risk Managers, compliance and legal teams to address potential issues and implement remediation plans when necessary
• Monitor onboarding workflows to identify bottlenecks or risk exposure, recommending process improvements to minimise vulnerabilities.
  
  
• Drive consistent adherence to governance frameworks, audits and risk policies across onboarding processes

Governance

• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
  
  
• Act as liaison between Markets Sales, Client Management team, Legal, Markets Contracts, Credit, Client Onboarding and Markets Operations teams.
  
  
• Assist with queries regarding the Static data and processes for clients.
  
  
• Ensure that all systems are updated when a request is submitted to the Markets.
  
  Client Onboarding team.
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  
  
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  
  This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  
  
• Lead the Markets, Client Onboarding Team to achieve the outcomes set out in the Bank’s Conduct Principles Fair Outcomes for Clients; Effective Financial Markets
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

Key Stakeholders

• Client Management Team – Relationship Managers and Client Orchestrator
• Client Onboarding Operations Teams
• Markets Contracts
• Credit
• Legal
• KYC
• Compliance

Our Ideal Candidate

• 12 years of Client Onboarding Experience
• 5 years of Leading Regional / Global Client Onboarding Team
• Relevant Business Related Bachelors Degree, MBA will be a plus

Role Specific Technical Competencies

• Markets Product Knowledge
• Organisational Skills
• Client Communication Skills
• Regulatory Knowledge

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact.

For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  
  
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  
  
• Flexible working options based around home and office locations, with flexible working patterns.
  
  
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  
  
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  
  

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to.

If you are invited to take an assessment, this is great news.

It means your application has progressed to an important stage of our recruitment process.

Required Skill Profession

Management & Leadership