Executive Director, Markets Client Onboarding

Job description

Overview

Executive Director, Markets Client Onboarding – Based in Singapore.

Lead the Global Markets, Client Onboarding team within the Markets, Client and Sales Solutions Group, overseeing onboarding and service delivery across all client segments globally.

Focus on product enablement, operational excellence, and enhancing the client journey.

Help define and lead transformation strategies to streamline onboarding processes and accelerate access to market products and services for clients.

Responsibilities

• Strategy
  • Foster and maintain dialogue across the SCB global onboarding network to develop and enhance global client relationships and respond to client needs.
    
    
  • Develop and implement a forward-looking transformation strategy for Markets client onboarding, focusing on scalability, efficiency, and enhanced client experience.
    
    
  • Identify opportunities for process redesign, automation, and digitalization to improve operational outcomes.
    
    
• Business
  • Partner with Markets sales, CIB relationship managers, legal, compliance, risk, and operations teams to align onboarding requirements and client needs.
    
    
  • Develop and nurture strong client relationships to ensure a positive onboarding experience and seamless product delivery.
    
    
  • Act as a trusted advisor to clients, addressing concerns and supporting their access to market opportunities.
    
    
• Processes
  • Lead and oversee the end-to-end onboarding process for Markets clients across Asia, Africa and the Middle East, ensuring timely and high-quality delivery.
    
    
  • Act as the primary point of contact for new clients during onboarding, addressing inquiries and resolving challenges.
    
    
  • Serve as a subject matter expert on onboarding processes, product capabilities and client expectations.
    
    
  • Coordinate across Relationship Managers, Client Managers, KYC, Credit, Tax, Legal, FM Contracts, Data Teams and Channels activation to ensure adherence to SLAs.
  • Initiate client onboarding requests and perform client outreach, document collection, guidance, and advocacy from onboarding to introduction to OCRM warm transfer to service.
    
    
  • Ensure onboarding activities adhere to local and international regulatory standards (AML/KYC, FATCA, CRS, and other applicable frameworks).
    
    
  • Identify and mitigate onboarding risks, escalating issues as necessary.
    
    
  • Continuously review and enhance onboarding processes to improve efficiency, client satisfaction, and operational effectiveness.
    
    
  • Implement innovative solutions and leverage technology to streamline workflows and reduce onboarding timelines.
    
    
• People & Talent
  • Lead and mentor a team of Markets Client onboarding professionals, fostering excellence and collaboration.
    
    
  • Lead a diverse team across multiple locations.
    
    
  • Provide training and support to team members to ensure high performance and career development.
    
    
• Risk Management
  • Identify, assess and mitigate risks associated with client onboarding, including operational, regulatory and reputational risks.
    
    
  • Establish and enforce robust controls and governance frameworks to ensure compliance with local and global regulations.
    
    
  • Collaborate with Business Risk Managers, compliance and legal teams to address issues and implement remediation plans.
    
    
  • Monitor onboarding workflows to identify bottlenecks or risk exposure, recommending improvements to minimise vulnerabilities.
    
    
  • Drive adherence to governance frameworks, audits and risk policies across onboarding processes.
    
    
• Governance
  • Maintain awareness of regulatory framework and requirements relevant to the role.
    
    
  • Act as liaison between Markets Sales, Client Management, Legal, Markets Contracts, Credit, Client Onboarding and Markets Operations teams.
    
    
  • Assist with queries regarding static data and processes for clients.
    
    
  • Ensure systems are updated when requests are submitted to Markets Client Onboarding.
    
    
• Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
    
    
  • Embed high standards of ethics and regulatory conduct across the organisation, ensuring compliance with laws and guidelines.
    
    
  • Lead the Markets, Client Onboarding Team to achieve outcomes in line with Conduct Principles.
    
    
  • Identify, escalate, mitigate and resolve risk, conduct and compliance matters collaboratively.
    
    
• Key Stakeholders
  • Markets Sales Team
  • Client Management Team – Relationship Managers and Client Orchestrator
  • Client Onboarding Operations Teams
  • Markets Contracts
  • Credit
  • Legal
  • KYC
  • Compliance

Qualifications & Ideal Candidate

• 12 years of client onboarding experience
• 5 years of leading regional/global client onboarding teams
• Bachelor’s degree in a related field; MBA is a plus

Role Specific Technical Competencies

• Markets product knowledge
• Organisational skills
• Client communication skills
• Regulatory knowledge

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact.

For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

When you work with us, you'll see how we value difference and advocate inclusion.

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  
  
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holidays (30 days minimum).
  
  
• Flexible working options based around home and office locations, with flexible working patterns.
  
  
• Wellbeing support through Unmind, resilience and other development courses, EAP, sick leave, mental health resources, and self-help toolkits.
  
  
• A continuous learning culture with opportunities to reskill and upskill and access to learning.
  
  
• Being part of an inclusive and values-driven organisation that celebrates diversity.
  
  

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Required Skill Profession

Management & Leadership