Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Executive Escalation Analyst.
Singapore Jobs Expertini

Urgent! Executive Escalation Analyst Job Opening In Singapore, Singapore – Now Hiring COINBASE SINGAPORE PTE. LTD.

Executive Escalation Analyst



Job description

As a Speciality Operations Executive Escalation Support Analyst, you'll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission.

We're looking for an individual who has a passion for making the customer experience seamless and fantastic.

You have a strong passion for the product, user empathy, and can maintain a calm demeanor in high stress situations.

People describe you as accountable and organized.

What you'll be doing (ie.

job duties):

  • Responsible for the day to day operations of the Speciality Operations Executive escalations management program by investigating, troubleshooting and resolving Coinbase customer issues across multiple channels.

  • Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner.

  • Serve as an escalation point for the Customer Experience organization in high touch escalations.

    You should be able to gauge customer impact and guide decisions with Product Managers, Legal, and other stakeholders with users in mind.

  • Occasionally interact with Coinbase customers in public support channels.

  • Represent the voice of our customer in proactively driving impactful changes across workflows, policies and tools by succinctly relaying customer feedback in escalations to internal support teams.

  • Maintain an investigative mindset to help address critical customer issues while keeping in mind next-issue avoidance and building operational processes to develop and maintain our program at scale.

What we look for in you (ie.

job requirements):

  • Motivated by Coinbase's mission and creating a seamless support experience for our global customer base.

  • Experience with CRM tooling, such as Salesforce.

  • Comfortable responding to high level internal stakeholders, such as executives and board members.

  • Demonstrated experience with end-to-end customer issue management.

  • Must work in a defined shift, as required by the business.

  • Must be able to work both Saturday and Sunday.

  • Minimum of 2 years of relevant experience in escalation management and/or customer support.

  • Exceptional communication skills in order to operate across multiple departments and stakeholders.

  • Flexible and adaptable to meet the evolving needs of a high-growth and fast-paced organization.

  • Must be able to read, write and speak in English
  • Curiosity to chase problems to root cause and rollup sleeves to investigate the unknown/unusual.

Nice to haves:

  • Experience at crypto exchanges or in financial services
  • Advanced experience in project management, analytics or quality assurance.

  • Advanced degree in business, finance, customer experience and/or blockchain.

  • Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Executive Escalation Potential: Insight & Career Growth Guide


  • Real-time Executive Escalation Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Executive Escalation in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 29069 jobs in Singapore and 23858 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Executive Escalation roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Executive Escalation Analyst Job?

    Great news! is currently hiring and seeking a Executive Escalation Analyst to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at COINBASE SINGAPORE PTE. LTD. adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Executive Escalation Analyst Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Executive Escalation Analyst?

    Key qualifications for Executive Escalation Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Executive Escalation Analyst?

    To improve your chances of getting hired for Executive Escalation Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Executive Escalation Analyst Job Success
    COINBASE SINGAPORE PTE. LTD. interview tips for Executive Escalation Analyst

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the COINBASE SINGAPORE PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Executive Escalation Analyst interview at COINBASE SINGAPORE PTE. LTD., research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the COINBASE SINGAPORE PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Executive Escalation Analyst Positions

    Setting up job alerts for Executive Escalation Analyst is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!