Executive, IT Support

Responsibilities:

• Install, upgrade, support and troubleshoot Windows 10, MS Office, and other common software (SW)
• Install, upgrade, support and troubleshoot for printers, projectors, and any other peripheral equipment
• Deal with hardware (HW) and SW support queries and issues reported by end users
• Engage with vendors wherever required to resolve issues related to HW/SW
• Responsible for tracking hardware and software inventory via ITAM software
• Familiarize end users on basic software, hardware, and peripheral device operation
• Responsible for administration of IP telephony systems
• Responsible for administration of VPN users
• Work with other operation teams to resolve issues
• Travel between different sites in Singapore when necessary
• Perform other tasks as designated by the management

Requirements:

• Minimum Diploma in IT/ Computer Science or equivalent
• At least 1 - 2 years of experience in IT Support or Information Systems
• Hands-on experience on Win10, Active Directory and O365
• Entry-level network troubleshooting skills and understanding of networking.
  
  
• Intermediate proficiency in Excel is required
• Strong communication skills.
  
  
• Able to work independently or a in team setting.