What You’ll Do:
Manage the day-to-day operations of the section and ensure the KPIs/ regulatory requirements are metResponsible for the timeliness and accuracy of EBS bills to customersResponsible for meeting the section’s KPI, e.g., the monthly closing of billing cycle, process adjustment and refund within 7 business days etc Supervise and provide guidance to team membersReview, propose and streamline work processes for better efficiency and improve productivity/efficiency both internally and cross-teamsManage complaints (Internal and external), liaise with relevant stakeholders, conduct root cause analysis and work on process improvementLead end-to-end project management, from analytic, gathering requirements to execution and delivery.Drive digitization initiatives, including planning, development, and deployment of digital solutions.Liaise with ITD or/and any other external vendors on system changes and feasibility studiesLiaise with Principals, vendors and stakeholders on operational mattersPlan, test, monitor and implement UATs for system change/ projects/ initiativesUndertake ad hoc projects assigned from time to time What You’ll Need:
Degree from a recognised University in a business /technical discipline with at least 2 years of working experience in an IT project environment and/or Utilities IndustryPossess strong analytical and problem resolution skillsPossess good communication, interpersonal skills and able to work in a team, preferably with experience in leading a teamPossess initiative and drive with the ability to work in a fast-paced environment and positive mindset What We’ll Provide:
You will receive attractive remuneration for good performanceWe have regular wellness programmes to promote healthy livingYou will work in teams that thrive on collaboration for outstanding achievements #LI-DNI
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Thank you for your interest in SP Group.
You will be contacted if you are shortlisted for an interview.