Executive (Order Fulfilment) - Up till $2700 basic + AWS
- Working location: 38 Senoko Dr, #34/36, Singapore
- Working Days: Monday to Friday & Alternate Saturday
- Working Timing: Monday to Friday, 8.30am to 5.45pm & Alternate Saturday, 8.30am to 12.30pm
Responsibilities
- Process customer orders accurately and efficiently using our designated systems or software.
- Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
- Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
- Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
- Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
- Continuously improve customer service procedures and processes to enhance efficiency and service quality.
- Provide insights and feedback to management based on customer interactions to improve products or services.
Requirements
- Minimum GCE 'N' or 'O' Levels or its equivalent
- 2 years relevant experience in Order Fulfilment
- Proven experience in a customer service role, preferably in the food service or hospitality industry.
- Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.
EA Personnel Name: Ong Ru Peng
EA Personnel No: R
EA License No: 21C0845