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Executive / Senior Executive / Assistant Manager Premium Services (Lounge Operations) Job Opening In singapore, Singapore – Now Hiring Singapore Airlines

Executive / Senior Executive / Assistant Manager Premium Services (Lounge Operations)

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Job description

Job Description

The successful candidate will join Airport Operations Department, Customer Services & Operations Division.

He/she will be responsible for overseeing the daily operations of the lounges at Changi Airport and delivering service to our passengers in a consistent and effective manner.

Key Responsibilities include:

  • Overseeing SQ Premium Service Supervisors (PSSs) and Senior/Passenger Relations Officers (S/PROs) in the daily operations of the lounges.
  • Managing vendors and service providers (housekeeping, passenger servicing, catering, maintenance, etc.) contracted to provide product and services to our lounges.

    This includes daily follow-ups and chairing monthly meetings with the vendors on operational issues.
  • To be involved in the selection and performance review of the vendors’ team.
  • Formulating Standard Operating Procedures (SOPs) to optimize lounge operations.
  • Formulating Business Continuity Planning (BCPs) to ensure the undisrupted operations of the lounges during crisis.
  • Handling pax in the lounge.
  • Handling flight disruptions (lounge support).
  • Involvement in projects involving the development of service deliveries, IT and lounge infrastructure.
  • Requirements

  • A degree in any discipline 
  • Keen interest in operations and customer service.
  • Good vendor management and communication skills would be plus.
  • Must possess a good team spirit to work together internally and across departments in order to plan for operational services.
  • IT Proficiency e.g. MS Office
  • Ability to work rotating shift hours, including weekends and public holidays
  • Required Skill Profession

    Top Executives


    • Job Details

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