Executive - Service Support

Role: Service Support - After Sales (Engineering)
Duration: Permanent 

Location: Central, Singapore 



Responsibilities: 

• Responsible for sales activities related to compressors and turbines installed in chemical plants 

• Responsible for taking up enquiries from clients, processing enquiries and po and following up payments.



• Responsible for liaising with clients, vendors, procurement team and other engineering function group to ensure provision of seamless after-sales services to clients while meeting quality standard and clients’ requirement.



• Responsible for preparation of quotes, process PO and coordinate for delivery etc.



• Maintain accurate data records, keep data in proper manner internal server

• Prompt and satisfactory action for cost summary, proposal creation, as well as data input with using internal system 



After-Sales Services:

Daily communication with clients by phone, email or web-meeting for projects or on-going work and other related matters

Taking care of techno commercial discussion with client, needed for the supply of spares, upgrades, modification etc.

Involve in technical-commercial discussions with vendors and engineering team.

Working with procurement team for arranging PO / logistics etc for shipment

Arranging logistics and accompany supervisors to site during site activities

Prepare and create commercial proposal for after-sales services including communicating with vendors, and the other department such as Procurement, Engineering dept.

Understand the internal procedure and calculate adequate cost & profit, as well as approval on internal compliance program.

Negotiate with client for offer price, delivery time of item/service, and finalize the commercial offer.

Review and negotiate the Contract terms and conditions with client.

Follow-up with clients on submitted proposals, on-going order delivery, and invoice payment.

Arrange web-meeting with clients/internal members, other sales persons, etc.

Data Management

Record keeping of all the technical communication, history of equipment, Changes & upgrades

Enter data and maintain project records and files (Mainly in electronic copy, including hard copy)

Communicate with internal members, and/or other group company members, vendors to arrange any administrative matter including but not limited to ticket-booking, accommodation arrangement, etc.

Requirements: 

Minimum technical diploma or degree

2-year experience in terms of sales activity (preparing proposals, profit calculation, etc.) would be plus point.

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