Key Responsibilities
- Develop and execute a comprehensive technology strategy in alignment with corporate objectives.
- Lead the development of innovative tools, platforms, and automation solutions to enhance operational efficiency and scalability.
- Mentor innovation initiatives to ensure new services are successfully commercialized and adopted.
Technical Deliverables
- Oversight of technical delivery for managed services, projects, and service development.
- Ensure design, deployment, and lifecycle management of company-provided platforms.
- Maintain a centralized engineering resource pool to support cross-functional project delivery.
Customer Engagement & Support
- Collaborate with Sales & Pre-Sales teams to provide technical expertise for GovTech tenders, enterprise bids, and solution design.
- Provide leadership in pre-sales presentations, bid defense, and solutioning workshops.
- Ensure seamless post-sales support and knowledge transfer.
Operational Excellence & SLA Execution
- Ensure adherence to Service Level Agreements across all managed services and project engagements.
- Implement robust monitoring, reporting, and chargeback models to support internal and external accountability.
- Manage resources across Power Platform, Cybersecurity, NOC, Automation, and Project Engineering functions.
Talent Leadership & Development
- Lead and mentor a multi-disciplinary team of engineers, developers, and analysts.
- Foster a culture of collaboration, creativity, and technical excellence to drive innovation capacity.
- Develop talent pipelines and succession planning for sustainable growth.
Required Skills & Qualifications:
- End User Documentation
- IP Design
- Technological Innovation
- Managed Services
- Cloud Administration
- EMS
- End User Sales
- Service Innovation
- Business Acumen
- Internet protocols
- Digital Innovation
- System Integration
- IT End User Computing
- Government Contracts
- IP
- System Integrators
- Government Proposals
- Systems Engineering
- Government Contracting
- Government Procurement
Benefits Include: