Overview
Executive, Train Service Controller at SMRT Corporation Ltd.
The Train Service Controller (Trains) is part of the North-South & East-West Line Operations Control Centre team.
Responsibilities
To deliver train service as scheduled to meet customer satisfaction.
Launching and withdrawing passenger service trains as per timetable.
Ensure all faults reported by Train Captains are accurately recorded and handed to TSC (Liaison) promptly.
Carry out train reformation when trains are running out of schedule due to train fault, trackside signaling equipment failure, traction power failure or trackside incident.
Liaise with train crew for train reformation, crew matters, etc.
Run unscheduled trains (test trains and/or spare trains) between passenger service trains.
Manage activities during traffic hours (retrieve fallen items from trackside with management approval; track access by maintenance staff; ensure all necessary protections are in place for the safety of all personnel on track).
Manage activities after (during) non-traffic hours (Dispatching of Engineer’s trains from depot and returning to depot after work on mainline).
Ensure that SCD (Short Circuiting Device) systems are de-energized before switching on traction power prior to Start of Traffic.
Liaise with station staff in dealing with PSD or HHPSD failure, ECB activation, etc.
Assist and liaise with the duty RSM in carrying out point exercise for Station Managers as refresher training or qualification during non-traffic hours.
Be competent in decision making by understanding the major applications of the two critical operating systems: Communication Based Train Control (CBTC) and Radio Command Control Panel (RCCP).
Handle incidents safely and recover service speedily.
Ensure all points are fit for service before Start of Traffic Hours by carrying out routine point testing.
Disseminate operational information to all stations through the Urgent Mail System (UMS) during train service disruption.
Receive, record accurately and report all faults promptly to the respective cells in Maintenance Operation Centre (MOC) or other Maintenance Department not under MOC.
Liaison and monitor maintenance work on the fire alarm system (system-wide).
Ensure all visitors (staff or non-staff) have access to the Control room checked and logged in the Visitor’s logbook.
Monitor LVDT alarms; monitor and report feedback from Real Time Apps; monitor and report oil spillage checks by duty SM.
Perform other duties as required by Chief Controller or above.
Qualifications & Work Experience
Degree in an Engineering discipline or degree in another discipline with relevant engineering work experience.
Able to perform rotating shifts, including duties on weekends and public holidays.
Skills
Technical skills
include: Basic computer literacy.
Generic Skills
include:
Proficient in English
Effective interpersonal and communication skills
Ability to work independently as well as in a team with diverse backgrounds
Highly motivated; able to work under pressure and handle stress
Ability to think strategically and analyze systematically to make sound and safe decisions
Positive and open mindset; meticulous and alert
Ability to handle emergency situations calmly and swiftly
SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system.
Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit.
With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.
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