Experience Center Singapore Center Lead role

Job description

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you.

We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next.

The work is challenging – but it matters.

You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you?

Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**Purpose & Objectives**

SAP Experience Centers are global innovation spaces where visitors can experience firsthand the power of SAP’s integrated solutions—applications, data, and AI—working seamlessly together to solve business challenges.

Through personalized experiences and compelling stories, visitors can explore SAP's innovations directly, by connecting them to real-world business scenarios.

By interacting directly with real SAP solutions, visitors gain clarity, confidence, and inspiration for accelerating their digital transformation with SAP.

**Requirements & expectations of the role**

The Experience Center lead role will be responsible for managing the Experience Center business while focusing on global and regional engagements by creating field awareness of EC services, developing an engagement pipeline, and delivering E2E customer/partner engagements based on Innovation Experience portfolio of Services.

The role will be responsible for driving overall Experience Center & engagement excellence by

+ Leveraging/positioning the right Experience Center value proposition & key services in consultation with key Field Stakeholders

+ Accountable and responsible for driving a successful end-to-end engagement by becoming a key part of the extended Virtual Account Team.

+ Form and lead the execution team and EC engagement workshops.

Demonstrate strong project management, proactiveness, and diligence across all phases of EC engagements, from Prep to Post-Engagement briefing and the next phase of engagements.

+ Participate in and contribute to virtual Account team extended team meetings and business review/Account planning calls based on the areas of responsibility of strategic accounts / Regions or market units.

+ Building long-term relationships with the accounts for driving a referenceable customer base

+ Formulate messaging and engagement themes by translating the customer executive vision, challenges, and pain points

+ Strong focus on KPI driven Reporting to prove value and ROI of Experience Center

+ Oversee daily operations of the Experience Center, including smooth technical setup and flawless execution of all experiences across the Lab and Showfloor.

+ Ensure that physical activations within the Center are consistently prepared for customer/partner engagements.

**Soft skills:**

+ Being a networker: Strong Project Management, networking and communication skills

+ GTM and Customer Centricity: Understanding SAP’s sales methodology and regional buying center processes.

+ Innovation Mindset: Presentation, Storytelling & Speaker capabilities Content & Storyline Customization knowledge.

Understanding SAP’s solutions, business process knowledge, vision, and industry positioning as a baseline to successfully activate and present our content.

+ Passion with Growth mindset: Continuous learning and improvement mindset.

Demonstrate leadership traits by coming up with solutions to complex problems.

+ Thought leadership: Help to drive thought leadership by integrating latest trends, emerging technologies, and market insights into the customer experience.

**Additional** **skills:**

+ Understanding of overall SAP Strategy, product, and solution, as well as business value.

A plus is:

+ SAP Integration & Platform Architecture: Basic understanding of SAP Integration Suite, API Management, data handling, and security for connecting different systems.

+ Data Architecture & Optimization: Ability to design, structure, and optimize data models across SAP’s ecosystem, including integration with analytical and AI services.

**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

At SAP, you can bring out your best.

**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.

If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program (https://one.int.sap/me@sap/jobs_and_hiring/employee_referral/region/0000/lang/en) , according to the eligibility rules set in the SAP Referral Policy.

Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

**AI Usage in the Recruitment Process**

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process (https://jobs.sap.com/content/Ethical_usage_of_AI_in_the_recruiting_process/?locale=en_US) .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 436433 | Work Area: Marketing | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Required Skill Profession

Other General