Urgent! Experience Services Associate Job Opening In Singapore, Singapore – Now Hiring JLL
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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Experience Services Associate
Position Overview
The Experience Services Associate plays a vital role in creating exceptional workplace experiences that drive employee engagement and satisfaction.
With a focus split between account operations (70%) and platform development (30%), this position requires a blend of operational excellence, creative programming, and data-driven decision-making to deliver impactful workspace solutions.
Key Responsibilities
Account Management (70%)
Drive the operational implementation of experience-focused services, collaborating with account teams to design and execute innovative programs, tools, and processes
Cultivate and nurture strategic stakeholder relationships to proactively address evolving business needs and adapt service offerings accordingly
Provide expert support to Account Leads and Workspace Experience/Operations Leads, ensuring seamless integration of services across all touchpoints
Orchestrate compelling workplace events and activations that align with account objectives, foster community, and enhance the overall employee experience
Create an inclusive, welcoming workplace environment that encourages collaboration, productivity, and employee wellbeing
Develop and implement creative content, campaigns, initiatives and programs that promote flexibility, sustainability, productivity, and workplace satisfaction
Conduct comprehensive event evaluations using attendance metrics, satisfaction ratings, and impact assessments to continuously refine programming and demonstrate ROI
Partner with Community Manager and ESG Ambassador to design and implement sustainability initiatives that reduce environmental impact and promote responsible workplace practices
Guide employees in optimal utilization of workplace amenities and technology to maximize productivity and satisfaction
Craft thoughtful, solution-oriented responses to employee feedback through Workplace Connect and other communication channels
Design professional marketing collateral, including posters and signage, adhering to brand guidelines and templates
Platform Development & Data Analytics (30%)
Implement sophisticated data collection systems to gather meaningful workplace experience metrics from multiple sources
Create visually compelling presentations and reports that translate complex data into clear, actionable insights for stakeholders
Develop and maintain comprehensive dashboards that effectively track key performance indicators and demonstrate program impact
Design and administer targeted surveys to measure program effectiveness and identify enhancement opportunities
Synthesize client satisfaction data to identify trends, anticipate needs, and recommend experience improvements
Prepare polished performance reports and engaging presentations for client meetings and business reviews
Transform quantitative and qualitative data into persuasive visual narratives using advanced charts, graphs, and visualization techniques
Document and showcase success stories and case studies that demonstrate measurable business impact of experience initiatives
Establish and maintain organized data repositories that ensure information accessibility, accuracy and security
Qualifications
Bachelor's degree in Business, Hospitality, Communications, or related field
3+ years of experience in workplace experience, employee engagement, hospitality, or related field
Demonstrated expertise in event planning, community building, and experience design
Proficiency in data analysis and visualization tools with strong Excel and PowerPoint skills
Experience with digital workplace platforms and collaborative technologies
Excellent written and verbal communication skills with ability to engage diverse audiences
Creative problem-solving abilities with attention to detail
Strong project management capabilities with ability to handle multiple priorities
Customer-centric mindset with passion for creating exceptional experiences
Personal Attributes
Creative thinker who can design innovative workplace experiences
Data-driven professional who leverages insights to inform decision-making
Relationship builder who establishes trust with stakeholders at all levels
Detail-oriented executor who delivers consistent, high-quality results
Adaptable team player who thrives in dynamic environments
Empathetic communicator who understands and responds to employee needs
Self-motivated professional with strong initiative and follow-through
This role offers an exciting opportunity to shape workplace experiences that drive employee engagement and business performance in a forward-thinking organization committed to creating environments where people thrive.
Location:
On-site –SingaporeIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.
We’re interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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Unlock Your Experience Services Potential: Insight & Career Growth Guide
Real-time Experience Services Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Experience Services in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4974 jobs in Singapore and 4518 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Experience Services roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! JLL is currently hiring and seeking a Experience Services Associate to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Experience Services Associate Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at JLL adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Experience Services Associate Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Experience Services Associate typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Experience Services Associate interview at JLL, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the JLL's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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