We are looking for a skilled and experienced Customer Support Specialist to join our team.
As the face of our company, you will be responsible for addressing customer inquiries and concerns in a professional and courteous manner.
Key responsibilities include:
- Responding to customer queries on various fronts, ensuring seamless communication
- Providing clear and concise advice to resolve customer issues
- Assisting with policy recommendations and referring customers to relevant experts
- Conducting post-case analysis for future improvement
To succeed in this role, you should have:
- A strong academic background in any field; insurance certification is an asset
- At least 1 year of experience in customer-facing roles, preferably in a contact centre environment
- Excellent interpersonal skills and the ability to articulate complex information clearly over the phone
- Be results-driven and enjoy seeing tangible outcomes of your hard work
We offer competitive remuneration packages and opportunities for growth in a dynamic work environment.
Our office is conveniently located within walking distance from public transportation hubs.