Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Facilities Helpdesk Coordinator.
Singapore Jobs Expertini

Urgent! Facilities Helpdesk Coordinator Job Opening In Singapore, Singapore – Now Hiring Exceltec Property Management Pte Ltd

Facilities Helpdesk Coordinator



Job description

Job Description

This position requires to work shifts.
Job Summary:
We are seeking a responsible and service oriented Facilities Helpdesk Coordinator to manage feedback, service requests, and incident reports related to building and facilities operations.

This role acts as the first point of contact for users, ensuring timely coordination with the relevant teams to address and resolve issues effectively.
Key Responsibilities:

  • Operate the facilities helpdesk to receive, log, track, and manage all user feedback, service requests, and issues via phone, email, WhatsApp, Telegram, chatbot, or other platforms.

  • Route urgent issues such as faults, defects, breakdowns, and emergencies to the appropriate maintenance staff or contractors.

  • Provide regular updates and closure on feedback to users, ensuring clear communication on actions taken and resolution timelines.

  • Manage requests and responses related to:

  • General services and event support

  • Faults, complaints, and maintenance related issues
  • Temporary service adjustments Emergency incidents and alarm monitoring

  • Maintain accurate records of all reported issues in the Computerised Maintenance Management System (CMMS) or equivalent platforms.

  • Categorise and prioritise feedback based on service level agreements and urgency.

  • Prepare and submit monthly reports on service requests, complaints, incidents, and resolutions.

Job Requirements

To be successful for this role, you need to have the followings: -

  • Prior experience in helpdesk, customer service, or facilities coordination roles is preferred.

  • Good communication and interpersonal skills, with the ability to handle inquiries professionally.

  • Able to multitask, stay organised, and manage follow-ups effectively.

  • Basic knowledge of building services or facilities operations is an advantage.

  • Familiarity with CMMS or other ticketing systems is a plus.

Skills

Ability to Multi-taskInformation TechnologyLoggingService DeskWindowsTechnical AssistanceTroubleshootingCustomer Service OrientedArrangingChannel


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Facilities Helpdesk Potential: Insight & Career Growth Guide


  • Real-time Facilities Helpdesk Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Facilities Helpdesk in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1609 jobs in Singapore and 1349 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Facilities Helpdesk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Facilities Helpdesk Coordinator Job?

    Great news! is currently hiring and seeking a Facilities Helpdesk Coordinator to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Exceltec Property Management Pte Ltd adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Facilities Helpdesk Coordinator Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Facilities Helpdesk Coordinator?

    Key qualifications for Facilities Helpdesk Coordinator typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Facilities Helpdesk Coordinator?

    To improve your chances of getting hired for Facilities Helpdesk Coordinator, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Facilities Helpdesk Coordinator Job Success
    Exceltec Property Management Pte Ltd interview tips for Facilities Helpdesk Coordinator

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Exceltec Property Management Pte Ltd's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Facilities Helpdesk Coordinator interview at Exceltec Property Management Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Exceltec Property Management Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Facilities Helpdesk Coordinator Positions

    Setting up job alerts for Facilities Helpdesk Coordinator is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!