FACILITIES MAINTENANCE OFFICER

Job Description

• Provide high standard of hygiene and cleanliness within customer premises.
  
  
• Practice good service acts by greeting others, smiling and saying thank you to customer and colleagues.
  
  
• Project professional image with proper grooming.
  
  
• Manage works execution and meet the required contractual standards.
  
  
• Performed cleaning duties in assigned areas and cover staff duty as and when required
• Meet the cleanliness and hygiene standard and ensure compliance to health & Safety Procedures and practices
• Coordinate daily activities to ensure prompt and efficient service delivery at all times.
  
  
• Lead and assist staff to maintain service standards in line with contract terms and company expectations.
  
  
• Ensure consistent, high-quality performance.
  
  
• Prepare and maintain accurate records for quality control, cost management, and personnel performance.
  
  
• Ensure the timely completion of all scheduled tasks according to required standards.
  
  
• Conduct inspections and address issues promptly.
  
  
• Build and maintain positive relationships with clients and staff in accordance with company policies.
  
  
• Ensure staff adherence to Quality, Environmental, Health & Safety standards while performing duties.
  
  Monitor compliance with legal requirements as well as company procedures and systems.
  
  
• Prepare operational performance reports and provide actionable recommendations for improvement.
  
  
• Attend customer feedback and resolve service-related issues efficiently and professionally.
  
  
• Take a hands-on approach in performing the duties outlined in the contract scope as required.
  
  

Requirements

• A hands-on approach with strong leadership skills, capable of effectively training, guiding, and coaching staff to achieve performance excellence.
  
  
• Ability to work efficiently under pressure and thrive in a fast-paced, dynamic environment.
  
  
• Strong multitasking abilities with a creative, solution-oriented approach to problem-solving.
  
  
• Minimum of a Diploma with 2 years of relevant experience in housekeeping; however, candidates with substantial relevant experience may also be considered, regardless of formal qualifications.
  
  
• Bilingual proficiency is preferred, along with experience working in a diverse, multicultural workforce.
  
  
• PC literate with strong written and verbal communication skills to effectively interact with staff and clients.
  
  
• Good interpersonal skills to get along well with users and staff at all levels
• Must be able to stand for long periods of time.
  
  
• Able to work rotating shifts included weekends and public holidays
• Able to perform overtime when required