LOVE WHAT YOU DO?
THERE IS A PLACE FOR YOU HERE!
Be part of our diverse and inclusive team.
Job Responsibilities
Maintain complete knowledge of all menu items available in the bar.
Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections available in the bar.
Know every wine/champagne by the glass and major wines on the wine list.
Understand designated glassware and garnishes for drinks.
Be aware of all menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation, and prices.
Stay informed about daily menu specials and out of stock items.
Know bar layout, table set-ups, and hours of operation.
Input items in the Info Genesis system.
Be aware of daily arrival/departure and VIPs.
Keep track of in-house group activities, locations, and times.
Ensure correct maintenance and use of equipment.
Attend line-ups with other staff and review all information pertinent to the day's business.
Check own grooming and attire standard.
Meet with Captains or Manager to review daily specials and out of stock items, ensuring that other staff are aware of such changes.
Communicate closely with Captains and Service Attendants to ensure quality service is achieved.
Assist other bartenders and service attendants whenever possible.
Perform work and side duties in accordance with departmental procedures.
Maintain storage areas with proper supplies, organization, and cleanliness; rectify any deficiencies as requested by superiors.
Replenish par levels for supplies and equipment and complete requisitions to replenish shortages or additional items needed for anticipated business.
Upsell to guests whenever possible.
Transport linens to bar whenever required.
Prepare special items for events in accordance with superior's requests.
Attend meal breaks as assigned.
Prepare workstations & pantries, ensuring compliance with departmental standards.
Ensure that all materials and equipment are in complete readiness for service in accordance with business needs.
Participate and contribute in all designated meetings and training sessions.
Daily check and clean work areas ensuring compliance with cleanliness and order standards; report any defects to Manager on Duty.
Anticipate, acknowledge, and respond promptly to guests' requests at all times.
Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry.
Report guest opportunities to Superiors following the instant pacification procedures to ensure guest satisfaction; advise of the problem and seek superior's assistance if unable to solve it.
Be aware of guest reactions and communicate with superiors and other service staff to ensure guest satisfaction.
Maintain cleanliness and working conditions of departmental equipment, supplies, and work areas.
Answer outlet telephone within 3 rings, using correct salutations and telephone etiquette.
Ensure all assigned closing duties are completed before signing out.
Provide feedback on any problems to the Superior.
Work to be part of a cooperative working climate, maximizing productivity and employee morale.
Report to Manager on Duty work orders for maintenance and repairs to be submitted to Manager.
Review status of assignments and any follow-up actions with Manager on Duty.
Successfully complete the training/certification processes.
Collect & analyze guest preferences and comment cards.
Job Requirements
Education & Certification
Diploma in Hospitality and Tourism is an advantage.
Experience
Minimum 12 months in bartending experience.
Other Prerequisites
Meet the legal age to handle alcohol for work purposes.
Proficient in written and verbal English.
Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.
Our employees are committed to adhere to and abide by all rules, regulations, policies, and procedures, including the rules of conduct and business ethics of the Company.
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