F&B Captain/Supervisor

What you'll be doing

• Take reservations and enquire purpose of visit.
  
  
• Greet each guest promptly and courteously with good smile and body language.
  
  
• Present menu and share promotions, specials and items to customers.
  
  
• Take food and beverage orders, repeat orders to guests and inform guest of estimated time to serve.
  
  
• Oversee a team of servers who are assigned to his/her shift.
  
  
• Key orders in the Point-of-Sale system efficiently.
  
  
• Process payment and check bills promptly.
  
  
• Maintain cleanliness of the outlet.
  
  
• Assist manager by getting involved in planning and organizing of special events.
  
  
• Check food and beverage inventories and stocks in a consistent and accurate manner.
  
  
• Follow Food & Beverage Safety and Hygiene policies and procedures.
  
  
• Complete opening, operating, and closing procedures.
  
  
• Handle problems with cashier payments.
  
  
• Escalate guests complain to duty manager if unable to conduct service recovery.
  
  
• Implement plans to deliver excellent service for outlet.
  
  

Job Requirements:

• Team player with excellent interpersonal and communication skills.
  
  
• Able to work in fast-paced F&B environment.
  
  
• Able to commit weekends and public holidays.