f&b operations manager

We are seeking a results-driven and experienced Operations Manager to oversee and optimize the day-to-day operations of our F&B outlets.

The ideal candidate will have a strong background in hospitality or F&B retail, excellent leadership skills, and a passion for delivering exceptional guest experiences while driving operational efficiency and profitability.

Key Responsibilities:

• Operational Oversight:

• Manage the daily operations of multiple retail units

• Monitor inventory control to minimize stocks in outlets

• Team Leadership:

• Recruit, train, and supervise staff

• Develop team schedules and manage labor budgets
• Conduct regular performance evaluations and coaching

• Customer Service & Quality Control:

• Ensure a consistent and high-quality customer experience

• Handle guest complaints and resolve service issues promptly
• Implement SOPs and service standards across all retail outlets

• Financial & Strategic Management:

• Assist in budget planning and monitor financial performance

• Analyze sales reports and identify areas for improvement
• Implement cost-control strategies without compromising service quality

• Health & Safety Compliance:

• Conduct regular audits and ensure corrective actions are taken

• Upkeep/Maintenance Management:

• Liaise with Brands person in-charge for update of the brand on pricing and promotion

• Ensure brands standard is meet within all stores

Qualifications:

• Diploma/Bachelor's degree in Hospitality Management, Business Administration, or related field
• 5-10 years of experience in retail operations or hospitality management
• Must have experience in food & beverage industry
• Strong leadership, communication, and organizational skills
• Proficiency in POS systems and inventory management tools
• Able to work flexible hours or days at time (including weekend and PH)