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Urgent! Feild Service Engineer Job Opening In singapore singapore – Now Hiring U3

Feild Service Engineer



Job description

Role : Field Service Engineer

  • Serve as customer facing technical resource and works in collaboration with engineers and other senior staff as needed to provide effective end user support and issue resolution.

  • Use system analysis techniques responds to the complex application issues for end users.

    Identifies problems and coordinates appropriate corrective action.

    Identifies and minimizes potential risks.

  • Consult with clients and end-users, to determine hardware, software or system functional specifications.

  • Collect detailed information, performs thorough analysis and relies on experience and judgment to determine the most effective method of resolution.

  • Manage escalated customer tickets in a timely and effective manner.

  • Log all support desk interactions in ticket system.

  • Escalate problems to other departments as needed.

  • Prioritize and implement approved system modifications, programs and other such requests of medium to high complexity.

  • Serve as a project team member on project implementations; independently completing assigned tasks of medium to high complexity resulting in successful, on time and on budget projects.
  • Prepare activity reports on support activities.

  • Create formal documentation including configuration documentation, test documentation, and support documentation.

  • Provide on-call support coverage via on call.

    Provide functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems.


  • Required Skill Profession

    Engineers



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      Unlock Your Feild Service Potential: Insight & Career Growth Guide


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      • 7. Obeying Singapore laws and regulations
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      U3 interview tips for Feild Service Engineer

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