FHS TSP Contracts and Commercial Services Manager

Job description

FHS-TSP Contracts and Commercial Services Manager
Join to apply for the FHS-TSP Contracts and Commercial Services Manager role at Airbus.


Job Objectives
The FHS-TSP Contracts and Commercial Services Manager leads the execution and governance of all contract-related activities and commercial service processes for the Singapore Airlines A380 Flight Hour Services – Tailored Support Program (FHS-TSP).

The position ensures that all commercial services, such as Additional Work (AW), warranty, and Customer/Maintenance Induced Damage (CID/MID), are managed in alignment with contractual obligations, while also supporting continuous improvement and cost recovery efforts.

The role supports the HO across customer contract interactions and plays a key leadership role in ensuring commercial clarity, compliance, and stakeholder alignment across the program.


Job Responsibilities
Execution & Governance of Contract and Commercial Services (at the direction of the HO)
Run day-to-day contract execution controls: maintain the contract register, obligation matrix, dispute log, and evidence repository; keep scope/pricing baselines current.


Design, operate, and continuously improve the contract execution governance framework (cadence, artefacts, controls) for the SIA A380 FHS-TSP program; institutionalise the contract register, obligation matrix, dispute log, evidence repository, and scope/pricing baselines.


Orchestrate end-to-end Change Control: build CCB dossiers (scope deltas, operational/financial impacts), align cross-functions (Engineering, Procurement, Finance, Legal), negotiate within agreed parameters, and drive closure to implementation; elevate decision notes to the HO for final position/sign-off.


Maintain a governance cadence (weekly huddles; monthly contract pack) with clear actions, owners, and due dates; publish minutes and decision logs.


Commercial Clarity, Compliance & Stakeholder Alignment (key leadership role)
Serve as the operational single source of truth for contract scope interpretation (inclusions/exclusions), rate/indexation application, and remedies.


Ensure compliance to contractual clauses (SLAs, documentation, confidentiality/data) and support audits with first-time-right evidence packs.


Drive stakeholder alignment (SIA/SIAEC, Finance, Legal, Procurement, Engineering, Ops and Planning) via structured agendas, action/decision tracking, and timely escalations.


Lead alignment and monitor and report contract performance KPIs (cycle times, dispute backlog, receivables on contract topics, AW throughput) with corrective actions.


Additional Work (AW) File Quality – A380 (CID, MID, Lost Parts)
Set and enforce first-time-right AW packs explicitly covering CID, MID, and Lost Parts (scope mapping to contract, rate application, proofs, approvals trail) to enable clean invoicing and audit readiness.


Monitor AW cycle times for CID/MID/Lost Parts, remove blockers, and run weekly follow-ups on aged items; publish status dashboards.


Close the loop with Engineering/Materials/Procurement/Ops&Planning and SIA/SIAEC to substantiate CID/MID/Lost Parts files and secure timely commercial closure.


Warranty & Claims Leadership and Execution
Direct warranty/claims casework (eligibility, evidence build, submissions, counter-positions) with Engineering/Materials/Suppliers to maximise recovery; standardise case templates and negotiation playbooks.


Own the warranty KPI suite (submitted/accepted/rejected, values, cycle time) and lead corrective actions on recurring failure modes (technical, supplier, documentation).


Revenue Assurance, Receivables & Dispute Resolution
Lead dispute preparation (chronologies, contractual positions, financial quantification) and negotiate settlement pathways in coordination with the HO; codify outcomes and embed prevention.


Drive receivables improvement on contract topics with Finance/C&C (billing pack quality, clarifications, root-cause fixes) to shorten DSO and reduce credit notes.


Reporting, Analytics & Digitalisation
Publish a monthly Contract & Warranty Performance Pack (CCB pipeline, CID/MID/Lost Parts AW throughput, disputes, receivables, warranty recovery, cycle-time KPIs) with actions and owners.


Own dashboards for cycle times, backlog, evidence quality; sponsor digitalisation use-cases (Skywise/small-apps) that remove manual effort and accelerate closure.


Ways of Working & Capability
Standardise templates (AW, CCB, dispute memos) and close-out checklists; coach interns/juniors in evidence discipline, meeting control, and file auditability.


Benchmark practices across programs and import best-in-class controls where relevant.


Other duties reasonably determined from time to time by the Company.


Secondary Responsibilities
Support the Head with renewal/extension preparation (briefs, options papers, materials) and executive reporting on contract topics.


Support Finance/Business Admin on provisions/forecast walk-downs linked to executed contract changes and AW progress.


Provide EPL/scope inputs to Engineering/Planning where contract wording impacts execution.


Contribute requirements/test data to Skywise/small-app initiatives for contract/warranty performance tracking.


Job Requirements
Degree in Aviation Management, Business, Engineering, or law-adjacent field
8+ years in aerospace/MRO/OEM commercial/program roles
Hands‐on contract execution, Change Control Board dossier preparation, amendment/LA routing
Strong CID/MID/Lost Parts AW documentation standards; audit‐ready file building
Dispute file preparation and receivables follow‐up experience
Stakeholder management with customers and suppliers
Ability to manage multiple complex tasks in a fast paced environment
Evidence‐driven, detail‐accurate, and process‐disciplined
Strong facilitator: agendas, minutes, clear actions/owners/dates
Persuasive and calm communicator with customers/suppliers
Cross‐functional collaborator (Finance, Legal, Procurement, Engineering, Ops)
Comfortable with dashboards/metrics; continuous‐improvement mindset
Company
Airbus Singapore Private Limited
Employment Type
Permanent
Experience Level
Professional
Job Family
Customer Account and Service Management
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.


Airbus is, and always has been, committed to equal opportunities for all.

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all.

As such, we will never ask for any type of monetary exchange in the frame of a recruitment process.

Any impersonation of Airbus to do so should be reported to
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