General Goals
Ensure that the highest level of customer support is always provided to internal and external customers with a focus on a minimal design-in time and optimum customer satisfaction.
Primary Tasks
Organizes the customer support for the company according to the statement above:
Pre-sales assistance
Design-In Support
After-sales support
Customer developments (engineering)
Final evaluation of analysed Returned Material and feed back
Consult the marketing service for customer projects in Support Area.
Bench Test and RMA screening for Support Area
Organizes and provide technical training of customers and distributors.
Secondary Tasks
Analysis of GPS market and new project opportunities.
Provide customer support reports.
Provide technical market feedback and bug reports.
Perform periodic technical competition analysis and road test.
Perform tasks as may be required by Employer from time to time
Requirements:
Min.
3 years of Field Application work in the area of Radio Frequency, Cellular and Short Range ( Wifi and Bluetooth)