Field Engineer
DCSS Technology Pte Ltd is a trusted provider of IT solutions and services, committed to excellence in delivering innovative and reliable technology.
We are seeking a motivated Field Engineer to join our team in Thailand.
The Role:
As a Field Engineer, you will play a key role in supporting the deployment and maintenance of IT systems for our clients.
This position is ideal for individuals with a foundation in servers and storage who are eager to grow their technical expertise in a hands-on environment.
Key Responsibilities:
• System Support: Provide on-site technical support for servers, storage systems, and related hardware.
• Installation and Setup: Assist with the installation, configuration, and testing of IT equipment.
• Maintenance and Troubleshooting: Perform routine maintenance, diagnose technical issues, and implement timely solutions.
• Customer Interaction: Communicate effectively with clients to understand their needs and ensure service satisfaction.
• Documentation: Maintain accurate records of service activities, including configurations and resolutions.
• Collaboration: Work closely with other team members to complete projects efficiently.
Our Requirements:
• Technical Knowledge: Basic understanding of servers, storage systems, and IT infrastructure.
• Experience: At least 3 years of experience in IT field service, including hands-on part replacement for IBM systems
Must have experience with legacy IBM machines such as IBM System x3650, x3550 M2/M3, IBM Power 710/720 Express, or IBM DS3500 series
• Education: Diploma or degree in Information Technology, Computer Science, or related discipline
• Problem-Solving Skills: Ability to identify and resolve technical issues effectively
• Language Skills: Proficiency in English and Thai is required
• Willingness to Travel: Ability to travel within Thailand to provide on-site support
• Team Player: Strong interpersonal skills and a collaborative approach to work
What You Can Expect From Us:
• Hands-on training and mentoring from experienced engineers
• Opportunities for career development and certification support
• A supportive and inclusive work environment
• Exposure to cutting-edge IT solutions and technologies