Duration: 3 months + Extension
Working location: Client site (Islandwide), schedule will be given on weekly basis
Working Hours: Mon - Fri, 8.30 am pm ( weekends & PH is off-day)
Job Description:
Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
Provide support to end users on the MS Exchange Email and Outlook client related issues.
Work with L2 / L3 Engineers to resolve user issues.
Keep track of the user reported issues and report back to central team on daily basis.
Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients' needs.
Good knowledge of Windows OS, AD, Office 365, MS Exchange Email & Outlook Client.
2-3 years of relevant working experience, preferably from SI environment
Strong problem solving skills and positive attitude
Good coordination and communication skills with internal and external customers
Able to work independently with minimum supervision
Excellent customer management skills
EA License # 14C6941